In Room Dining Supervisor

The primary role of the In Room Dining Supervisor at The Cooper is to supervise staff while providing efficient, friendly, and excellent customer service. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.

• Supervise staff; interview, hire, and train fresh staff; assist in preparing yearly performance appraisals.

• Achieve objectives through example, direction, and delegations.

• Assign duties for shifts; assist in opening and closing of shifts.

• Ensure completion of all staff daily and weekly duties at the end of a shift.

• Monitor food usage during shift to ensure proper food presentation throughout food service times.

• Schedule proper maintenance of equipment and proper cleaning of lounge furniture.

• Attend to and anticipate guests’ needs.

• Maintain stock at appropriate levels and complete all side work.

• Assist in other areas as needed.

Required Skills/Abilities:

• Serve Safe and Tips training.

• Ability to communicate with restaurant guests, suppliers, and colleagues to their understanding.

• Ability to provide friendly, efficient, and courteous service to guests.

• Ability to work under pressure, be organized, self-motivated, and work well with others.

• Knowledge of hotel property and operating hours of each guest service area.

• Basic knowledge of Charleston and surrounding areas.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.