PM Turndown Attendant

As a Turndown Attendant, you will play a key role in delivering an exceptional and tranquil end-of-day experience for our guests. Your focus on thoughtful detail, elegance, and warm Southern hospitality will ensure that each room is transformed into a serene retreat. With Charleston’s reputation for grace and charm, your nightly service reflects the refined standards and comfort our guests expect.

DUTIES & RESPONSIBILITIES:

• Perform evening turndown service in guest rooms and suites to the highest luxury standards, including Forbes Travel Guide expectations.
• Prepare beds by turning down sheets, placing decorative pillows appropriately, dimming lights, and drawing curtains.
• Replenish in-room amenities such as towels, bottled water, slippers, and luxury toiletries.
• Deliver Charleston-inspired turndown touches—such as local artisan chocolates, lavender pillow mist, or handwritten weather cards.
• Remove trash and used items, tidy the room discreetly, and ensure a relaxing, clutter-free environment.
• Respect guest privacy and adhere strictly to "Do Not Disturb" signs and room confidentiality.
• Communicate promptly with the housekeeping and front office teams regarding any maintenance issues, special requests, or VIP preferences.
• Maintain a professional, polished appearance and exude a calm, gracious demeanor in all guest interactions.
• Uphold all health, safety, and cleanliness protocols.

REQUIRED SKILLS & EXPERIENCE:

• Previous housekeeping or turndown service experience in a luxury or boutique hotel, preferably in Charleston or similar historic markets.
• Exceptional attention to detail and a passion for creating a peaceful guest experience.
• Ability to work evenings, weekends, and holidays with reliability and efficiency.
• Professional, discreet, and guest-focused approach.
• Physical ability to walk, stand, bend, and lift during shift hours.
• Basic English proficiency is required; additional language skills are a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.