Client Solutions Manager - Retail - Global Business Solutions - New York City
New York, United States of America
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Team Introduction: TikTok LIVE is a fast-growing platform that enables real-time interactive content experiences, connecting creators and audiences worldwide. Our mission is to create a safe, engaging, and high-quality livestreaming ecosystem that fosters creativity and community building.
The LIVE Ecosystem Governance team plays a crucial role in ensuring platform integrity by designing product strategies, moderation mechanisms, and governance solutions to support sustainable growth. As a Product Manager, you will help develop governance tools, optimize ecosystem strategies, and drive cross-functional collaboration to enhance livestreaming experiences.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities: - Product Development & Optimization: Assist in designing and improving LIVE ecosystem governance tools and strategies to enhance content quality and platform safety. Develop user education strategies to promote positive engagement and prevent violations in the livestreaming community. - Ecosystem Analysis & Insights: Analyze livestreaming trends, governance challenges, and user behavior to identify risks and improvement opportunities. Leverage data-driven insights to refine governance strategies and optimize moderation processes. - Cross-Team Collaboration: Work closely with R&D, operations, Algo, and Data teams to enhance governance efficiency and drive product iterations. Support internal prioritization and resource allocation to ensure smooth execution of governance initiatives. - Feature Rollout & Stakeholder Communication: Assist in the launch of new governance features and policies, ensuring clear communication with internal teams and external stakeholders. Monitor and respond to user feedback, continuously refining governance tools to improve livestreaming safety and user experience.
Minimum Qualifications: - Currently pursuing an Undergraduate/Master in Business, Data Science, Computer Science, or a related technical discipline. - Able to commit to working for 12 weeks with 4 days onsite during Spring 2026 - Strong analytical thinking and problem-solving skills; ability to interpret data and drive actionable insights. - Excellent communication and teamwork skills; ability to collaborate across teams and manage diverse stakeholder needs. - Passion for livestreaming, content/community governance, and trust & safety in digital platforms. - A self-motivated and detail-oriented approach, with a strong sense of ownership in driving projects forward.
Preferred Qualifications: - Able to commit continue to work onsite during Summer 2026 - Internship or project experience in product management, content governance, or trust & safety field. - Familiarity with livestreaming platforms (or content platform) and TikTok LIVE’s creator community. - Basic data analysis skills (SQL) to support decision-making. - Ability to adapt quickly in a fast-paced, dynamic environment and tackle real-time governance challenges.
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