Business Intelligence Technical Analyst - Trust and Safety

The Business Intelligence Team empowers data-driven decision-making within our organization. We are committed to delivering meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Business Intelligence team owns and manages operational metrics and develops robust reporting systems and analytical insights to ensure accuracy, actionability, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning.

Responsibilities: - Support cross-functional stakeholders by gathering business requirements and translating them into reports, dashboards, and analytical solutions. - Develop and maintain SQL queries, dashboards, and basic automation workflows while collaborating with team members. - Analyze operational data to identify trends, investigate root causes, quantify business impact, and provide actionable insights to support data-driven decision-making. - Build and maintain dashboards that surface operational performance metrics and business insights. - Assist with data validation, quality checks, and governance activities to improve reporting accuracy. - Document datasets, metric definitions, reporting logic, and technical documentation to support scalable analytics solutions. - Continuously learn new tools, technologies, and best practices in analytics and automation. - Proactively identify opportunities to improve reporting, automation, and operational processes through data and analytics.

Minimum Qualification(s): - 1+ years of experience in data analytics, reporting, business intelligence or a related field (internships and academic projects considered). - Working knowledge of SQL for querying and analyzing data. - Working knowledge of Python, Excel, or another scripting language for data analysis or automation. - Familiarity with data visualization tools such as Tableau, Power BI, or Looker. - Strong analytical problem-solving skills with attention to detail. - Strong organizational skills with the ability to manage multiple priorities. - Strong communication skills with the ability to explain analytical findings to technical and non-technical audiences.

Preferred Qualification(s): - Internship or business experience building dashboards, reports, or automations. - Familiarity with relational datasets and basic data modeling concepts. - Experience in Trust & Safety, operations analytics, or large-scale operational environment is a plus. - Experience in AI-assisted productivity tools and workflow automation.