Collection Manager - North America

About the Team: Global Revenue Management is part of the TikTok Finance function that is responsible for revenue management and accounting for monetization of all TikTok products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.

Responsibilities: - Develop and implement effective collection strategies. - Create and implement roadmap for successful collections on outstanding debt. Meet and exceed the goals for the overdue and DSO. - Communicate with clients to build and maintain a strong working relationship and ensure that invoices are paid by their due dates. In cases where there are billing disputes, work to resolve these with internal cross-functional teams. - Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately. - Focus on the advertising customer portfolio and directly responsible for collection management in North America. - Run reports and analyze data pertaining to the leaders for insights and visibility into collection management situations. - Identify opportunities for process improvement and other ad hoc work assigned by the leader.

Minimum Qualifications: - Skilled at engaging with customers; Strong communication and negotiation skills. - Minimum 5 years of working experience with collections. Digital advertising experience is preferred. - Deep understanding of collection practice in the local market and result driven. - Familiar with the workflow of debt collection business and proficient in certain debt collection skills. - Exhibits sound business judgment and ability to influence others to deliver results.