Client Solutions Manager - Retail - Global Business Solutions - New York City
New York, United States of America
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About the Team The TikTok Safety & Product team is dedicated to building a safe, trusted, and resilient live streaming ecosystem for users, creators, and partners around the world. Based in Singapore, this role sits within an international and cross-functional environment, working closely with Product, Engineering, Algorithms, Moderation, and Operations teams to strengthen platform risk detection and governance capabilities.
Responsibilities - Identify potential risks across live streaming business scenarios, distill risk signals and patterns, and help develop practical governance strategies that can be operationalized at scale. - Independently drive end-to-end case analysis — from reviewing individual cases and extracting risk characteristics to designing recall logic and supporting strategy launch. - Partner with Product, Algorithm, Moderation, and Operations teams to integrate strategies into automated review and human moderation workflows, improving governance efficiency and accuracy. - Analyze daily risk performance and abnormal trends to uncover emerging risk patterns, summarize key features, and iterate on strategy design. - Monitor post-launch strategy performance through core metrics such as recall, precision, hit rate, and false positives, and continuously optimize outcomes. - Contribute to strengthening the team's overall risk discovery and response capabilities through structured analysis and ongoing strategy refinement.
Minimum Qualification(s) - Bachelor's degree or above. - Strong case judgment and analytical thinking — able to abstract issues from specific examples, extract meaningful signals, and translate them into actionable strategy solutions. - Solid data analysis and problem-solving skills; able to identify issues and diagnose root causes based on data and business patterns. - Experience driving strategy implementation from concept to launch. - Proven ability to work effectively across cross-functional teams and drive alignment with Product, Engineering, Algorithms, and Operations stakeholders.
Preferred Qualification(s) - Prior experience in strategy operations, content governance, risk governance, moderation strategy, trust & safety, or risk control. - Familiarity with recall mechanisms, rule-based strategies, and human moderation workflows. - Strong interest in risk sensing, trend detection, and content governance; prior experience in platform risk detection or governance.
Seen 14 hours ago · TikTok postings close after a median of 1 days.
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