Client Solutions Manager - Retail - Global Business Solutions - New York City
New York, United States of America
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About the Team The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.
Responsibilities: - Lead and develop a team to drive policy implementation, enforcement optimization, moderation operations, and quality assurance - Own and drive high-impact initiatives to improve content quality and monetization integrity across the ecosystem - Own core enforcement and quality metrics, and drive continuous improvement through data-driven strategies - Translate data insights into clear strategies and actionable team priorities - Partner with cross-functional stakeholders (Product, Ops, Policy, Data Science, etc.) to drive alignment and ensure successful delivery of initiatives - Navigate competing priorities and constraints across stakeholders to make informed decisions and drive outcomes - Drive clear and effective communication across teams and leadership to ensure alignment and transparency
Minimum Qualifications - BA/BS degree - 5+ years of relevant experience, including 3+ years in content safety, quality, moderation, monetization, or related domains - 3+ years of experience leading and developing high-performing teams - Experience working on UGC and/or PGC products, with a strong understanding of content ecosystems - Strong stakeholder management skills, with the ability to drive alignment across complex cross-functional environments - Strong analytical and problem-solving skills, with the ability to translate data into actionable strategy and drive data-informed execution - Excellent communication skills with the ability to influence stakeholders across different levels
Preferred Qualifications: - Ability to operate effectively in ambiguous and fast-paced environments, with strong judgment and prioritization skills - Proficiency in SQL, Tableau, and/or other data analysis/visualization tools - Experience in bilingual environment is a plus
Seen 14 hours ago · TikTok postings close after a median of 1 days.
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