Client Solutions Manager - Retail - Global Business Solutions - New York City
New York, United States of America
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As part of the wider TikTok Shop UK Creator Operations team, the Affiliate Creator team is responsible for growing our mid-tier creators, a growing pool of affiliates who produce consistent e-commerce content. The team grows and engages creators through our community channels, through targeted education, brand matchmaking/partnerships, content strategy, content merchandising and platform initiatives.
Key Responsibilities: - Develop and execute strategies for Creator Growth on TikTok Shop, focusing on enhancing creators’ e-commerce content approach and expanding their audience reach - Drive success through clear goal-setting, campaign planning, brand collaboration opportunities, and guidance on content and merchandising direction - Monitor and analyze key performance metrics related to creator campaigns and shoppable content; adjust strategies to optimize engagement, content quality, and sales performance - Collaborate closely with cross-functional teams—including Category, Product, Legal), to streamline processes, resolve friction points, and support affiliate GMV growth - Provide timely support and troubleshooting for technical issues encountered by creators
Minimum Qualification - 2+ years experience in E-commerce strategy and analytical work. - Excellent in SQL, and other analysis tools - Experience working with data to analyse and track performance metrics - Proven ability to work cross-functionally with global teams to resolve issues quickly and collaboratively - Comfortable working in a fast-paced, evolving environment, with the ability to navigate ambiguity and drive results
Preferred Qualifications: - Familiarity with TikTok, major affiliate programs, and E-commerce platforms; experience in content-driven e-commerce is highly desirable - Existing relationships with creators and talent agencies are a strong advantage - Experience or understanding of live streaming is beneficial
Seen 16 hours ago · TikTok postings close after a median of 1 days.
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