TikTok Shop by Tokopedia - Account Manager, Electronics - Indonesia

About the Team: In this role, you will be responsible for developing and scaling the Electronic category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.

Roles & Responsibilities: - Build and maintain strong relationships with merchants and brands. - Negotiate commercial deals and secure participation in campaigns and seasonal events. - Identify growth opportunities and develop Joint Business Plans (JBPs) aligned with merchants' short- and long-term goals. - Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction. - Manage merchants through scalable incubation programs, tools, and platform initiatives. - Drive GMV growth and strengthen merchant performance on the platform.

Minimum Qualification(s): - Bachelor's degree or above. - Minimum 3 years of experience in relevant categories. - Strong network with brands and major merchants. - Familiarity with social media and e-Commerce ecosystems. Preferred Qualification(s): - Experience in Electronics category. - Strong negotiation and stakeholder management skills. - Analytical and logical problem-solving ability. - Good understanding of the electronics industry. - Ability to collaborate across teams and adapt to a fast-changing environment.