TikTok Shop - Data Analyst (Production & Quality Improvement)

Team Overview TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities: - Build and optimize an hourly-level monitoring system for 3PL production performance, enabling real-time visibility of operational progress and rapid identification of risks and bottlenecks across FCs. - Develop data-driven quality monitoring frameworks (e.g., Missing, Damage, Wrong orders), perform root cause analysis, and drive continuous improvement to enhance customer experience. - Leverage historical data to identify network-level risks and develop readiness plans for peak seasons (e.g., BFCM), ensuring SLA achievement. - Participate in SOP design for new processes and system launches, ensuring alignment with operational capabilities across FCs. - Support the development of the Control Tower system by designing proactive alert mechanisms across capacity, quality, and SLA dimensions. - Provide daily/weekly reporting and data insights for regional operations, including daily standups and exception reporting.

Minimum Qualifications: - 3+ years of experience in warehouse operations or e-commerce fulfillment (3PL preferred) - Bachelor’s degree or above - Strong data analysis skills (SQL, Python), with experience in BI tools - Familiar with WMS systems and warehouse workflows

Preferred Qualifications: - Experience in e-commerce fulfillment or warehouse management - Master’s degree