TikTok Shop - Site Operations Manager

Team Overview TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities: - Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations - Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals - Responsible for providing strategic and long-term planning inputs including peak season planning - Drives continuous improvement to optimize operations and improve productivity - Champion strategic projects that have network-wide impact. - Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems - Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience - Sets clear goals and expectations for team members, measure performance and provide feedback

Minimum Qualifications - Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience - 3+ years of experience managing third-party logistics providers/vendors - Strong project management and continuous improvement skills - Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs - Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc. Preferred Qualifications - Continuous improvement, Lean Six Sigma, Kaizen experience - Writing training documents and standard operating procedures