Senior Client Services Executive | Lisbon

OVERVIEW

The Client Services Executive is the first point of contact for clients and leader within our internal teams. They are responsible for liaising between Production and the client, completing the preflight of new projects, starting projects with our internal Production teams, and acting as the coordinating stakeholder in all engagements. The Client Services Executive takes pride in management, demanding clients and complex projects as well as taking ownership of tasks by training and managing junior team members, on-boarding new clients, streamlining workflows and educating clients.

DESCRIPTION

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team/individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with all ISO regulations, processes and procedures
• Potentially troubleshoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues Help with training of more junior team members
• Complete all other tasks as assigned by a manager

REQUIRED SKILLS

• Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
• Effective time management and ability to multi-task in a fast-paced environment
• Superior written and spoken communication skills in English
• Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
• Strong MS Office/computer skills

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum Bachelor’s degree or its equivalent
• Experience in customer service

DESIRED SKILLS AND EXPERIENCE

• 3+ years of management experience
• 2-4 years of life sciences / clinical trial supply experience
• Knowledge of or fluency in a second language

Who We Are

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!

So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

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