Manager, Creator & Strategic Partnerships Operations

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Manager, Creator & Strategic Partnerships Operations plays a critical role in bringing Visa's content initiatives to life.

This role sits at the intersection of creator marketing, strategic partnerships, content development, and distribution. The Manager will lead complex cross-functional workstreams that span creator identification and activation, platform partnership development and execution, content production, and distribution planning.

The ideal candidate is an exceptional operator who can translate strategy into action, manage multiple stakeholders and timelines, navigate ambiguity, and drive alignment across a broad network of partners. The role requires strong project management discipline, excellent relationship-building skills, and a deep understanding of the content, creator, and partnership ecosystem.

Essential Functions

Creator & Partnership Operations

• Lead planning, operations, and governance across Visa's Creator and Strategic Partnerships teams, enabling efficient execution and scalable program delivery.
• Support the end-to-end development and execution of creator programs, platform partnerships, and content initiatives, including talent sourcing, vetting, contracting, approvals, production, and performance evaluation.
• Partner with Creator Partnerships leadership to operationalize creator evaluation frameworks, talent governance, and talent selection processes.
• Oversee content delivery, publishing readiness, and distribution across paid, organic, creator-led, and partner-owned channels, ensuring compliance with Visa, legal, and platform requirements.
• Develop and maintain scalable operating models, dashboards, and governance processes that improve consistency, transparency, and execution quality across creator programs.
• Own creator program management standards, including workback schedules, milestone tracking, approval workflows, risk management, documentation, and post-campaign learnings.
• Manage program budgets and financial operations, including forecasting, purchase orders, vendor onboarding, invoice processing, payment tracking, and fiscal reporting to ensure efficient program delivery and investment accountability.

Cross-Functional Leadership

• Act as a central connector across internal teams, external partners, agencies, and platforms, driving alignment on priorities, timelines, approvals, deliverables, and dependencies.
• Partner with Talent Procurement, Legal, agencies, creators, and talent representatives to coordinate negotiations, rights, usage, exclusivity, and activation requirements.
• Build and manage project plans, budgets, status reporting, and operating rhythms across multiple concurrent workstreams.
• Identify risks, resolve blockers, and drive continuous improvement across creator operations, partnership management, content production, approvals, and distribution.
• Provide executive-ready updates, maintain project documentation, and champion accountability and collaboration across stakeholders.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5+ years of relevant experience in project management, creator marketing, content operations, media, strategic partnerships, creative production, or related fields.
• Bachelor's degree or equivalent professional experience.
• Demonstrated experience managing complex, cross-functional programs involving multiple stakeholders, timelines, and deliverables.
• Experience working with agencies, creators, talent representatives, vendors, or platform partners.

Preferred Qualifications

• 6-8+ years of experience supporting creator, content, partnership, or marketing programs for a global brand, agency, publisher, platform, or creator-focused organization.
• Understanding of and passion for social, creator, and content ecosystems across TikTok, YouTube, Instagram, Twitch, podcasts, vodcasts, streaming platforms, and emerging channels.
• Curiosity about creators, fandoms, culture, and the evolving creator economy, with an interest in how influence, communities, and content move across social platforms, podcasts, streaming/gaming, live experiences, and emerging media.
• Experience managing creator and talent workflows, including sourcing, pre-vetting, contracting, rights management, usage, exclusivity, and performance measurement, with proficiency in creator marketing platforms, project management tools, and workflow systems.
• Excellent organizational, communication, facilitation, and stakeholder management skills.
• Ability to thrive in a fast-paced environment while managing competing priorities and shifting business needs.
• Strong attention to detail combined with a bias for action and continuous improvement.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $134,600.00 to $ 215,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.