People and Culture Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a People and Culture Supervisor to join our pre-opening team. Reporting to the People and Culture leadership team, this position will support the effective daily operation of the department across employee services, onboarding, HR administration, benefits, employee relations and regulatory compliance, while creating a welcoming and caring experience for employees and candidates.

What You Will Do

• Serve as a primary point of contact for employees and candidates, responding to questions and requests in a warm, timely, confidential and professional manner.
• Support the complete employee lifecycle, including pre-employment documentation, onboarding, employee changes, leave administration, transfers and separations.
• Prepare employment contracts, letters, certifications and other People and Culture documentation, ensuring accuracy and compliance with company standards and Dominican labor requirements.
• Maintain complete and confidential employee records in Workday and applicable local systems, ensuring that personnel files and employment information remain accurate and current.
• Coordinate new-hire documentation and onboarding activities, including document collection, orientation schedules, uniform requirements and departmental follow-up.
• Support benefits enrollment and administration, including medical insurance, employee meals, uniforms and other property benefits.
• Assist with employee relations matters by listening to employee concerns, documenting cases appropriately and escalating sensitive matters to People and Culture leadership.
• Coordinate with Finance and Payroll to ensure the timely and accurate processing of new hires, employee changes, leave, deductions and separations.
• Prepare and maintain People and Culture reports, including headcount, turnover, attendance, leave balances, staffing updates and other workforce information.
• Support employee communication, engagement activities, recognition programs and wellbeing initiatives.
• Assist with compliance processes involving the Ministry of Labor, Social Security Treasury and other applicable government entities.
• Support recruitment and pre-opening hiring activities as needed, including interview coordination, reference checks, offer preparation and candidate communication.
• Guide and support People and Culture Coordinators or other assigned team members in completing daily departmental priorities.
• Protect confidential employee and business information and consistently apply Four Seasons policies, standards and the Golden Rule.

What You Bring

• University degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.
• A minimum of three years of progressive Human Resources or People and Culture experience, preferably within hospitality or a service-oriented organization. Previous supervisory experience is preferred.
• Working knowledge of Dominican labor legislation, social security requirements and local employment practices.
• Strong organizational, interpersonal and problem-solving skills, with sound judgment and the ability to handle confidential information.
• Fluency in Spanish and strong working proficiency in English. Experience with Workday or another HR information system is preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

Schedule & Hours

• This is a full-time position.
• The primary schedule will be during regular business hours; however, flexibility to work early mornings, evenings, weekends or public holidays may be required based on recruitment activities, orientations, employee events and operational needs.

Work Authorization

Candidates must be legally eligible to work in the Dominican Republic.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is committed to providing an inclusive workplace in which all individuals are treated with dignity and respect. Employment decisions are based on qualifications, experience and business requirements, without discrimination on any basis protected by applicable law