Sales Support

Role:

Sales Support

Reporting to:

Dana Li

Division:

MIN

Department:

Sales

Work location:

Shanghai

Country:

China

Business Need / Purpose of Role:

This position is responsible for order management, which covers all activities including products quotation, order confirmation, order fulfillment, effective forecast management, customer satisfaction, 6S, regular reporting, etc.

该职位负责订单管理，涵盖所有活动，包括产品报价、订单确认、订单履行、有效的预测管理、客户满意度、6S、定期报告等。

Objectives & Measurement

Key Responsibilities and Specific Accountabilities:

Including but not limited to:

Responsibilities:

l Timely and accurately complete quotations, order confirmations, and order processing in the ERP system (ensure that all operations flow to the next step within one working day, without causing backlog)

l Maintain efficient communication with colleagues to ensure smooth and timely work coordination.

l Responsible for the routine filing of daily order documents, quotation documents, and other related materials

l Timely to follow up and review phase payment by customer for each order, together with sales.

l Supporting at bidding documents preparation for sales, like bidding letters, certificate of authorization, application of bidding bonds, performance list, etc.

l To follow up monthly flash plan, by weekly confirming the flash status with sales team.

 准时、准确地完成报价、订单确认及ERP系统中的订单处理（确保所有操作在一个工作日内流转至下一环节，不造成积压）

与同事保持高效沟通，确保工作衔接顺畅、不拖沓

 负责日常订单文件报价文件及其他相关资料的常规归档工作

 与销售团队协作，及时跟进和审核客户对每个订单的阶段付款。

 支持销售报价文件的准备，如投标函、授权书、投标保证金申请、业绩清单等。

 根据直线经理和公司管理层的要求提供定期报告。

Job Knowledge / Education and Qualifications

Education and/or Experience:

· College diploma or above.

· At least 3 year order fulfillment management practice.

· Excellent communication and inter person skills.

· Above average proficiency with MS Office applications: particularly Excel and PowerPoint.

· Proficient on ERP systems, preferably be familiar with Oracle system.

· University graduate, major in mechanical engineering or management-related fields.

· Candidates with experience in the machinery industry are preferred

· • 大专及以上学历。

· • 至少3年以上订单履行管理实践经验。

· • 优秀的沟通和人际交往能力。

· • MS Office应用程序熟练，尤其是Excel和PowerPoint。

· • 能熟练使用ERP系统，最好熟悉Oracle系统。

· • 大学毕业，主修机械工程或管理相关专业。

· • 有机械行业经验者优先。

Core Competencies

3-5 competencies to perform the job successfully, an individual should demonstrate the following competencies.

l Chinese native speaker and good in English, both spoken & written.

l Good communication skills, teamwork spirit.

l Pro-activity, quick response.

l To be able to work under pressure and negotiation skills.

成功完成这份工作需要的3-5项能力，个人应展示以下能力：

 中文母语者，英语良好，包括口语和书面。

 良好的沟通能力，团队合作精神。

 积极主动，反应迅速。

 能够在压力下工作并具备谈判技巧。

Work Hours

Organization Chart

Org-chart attached