Assistant Manager - Operations - Corporate Travel-GDS

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Work on GDS for Flight, Hotel, and Car Booking, including NDC Booking, GDS Queues management, LCC booking, and Rail booking.
• Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.
• Communicate with vendors (Hotels, Airlines, and Car Rental Companies) through outbound calls.
• Provide end-to-end travel solutions during US business hours.

Skill Required:

• Strong verbal and written communication skills, with comprehension of US and UK accents.
• Proficiency in one or more GDS systems (Worldspan, Sabre, Galileo, Amadeus, and Apollo).
• Thorough understanding of International/US Domestic Ticketing, Exchange, Refunds, Hotel, and Car booking.
• Good knowledge about OBT (Preferred – KAYAK.)
• Efficient knowledge of IATA World Geography, including TC Areas, Global Indicator, and Type of Journey.
• Ability to interpret Fare calculation lines on GDS ticket images.
• Capability to perform Manual fare calculations for Partial Exchange and Partial Refund scenarios.
• Capacity to provide optimal solutions to travellers during after-hours or emergency situations.
• Excellent interpersonal and communication skills, fostering effective collaboration with internal and external stakeholders.
• Approachable, cooperative, and a team player, able to garner trust and support from team members and peers.
• Proficient in Customer Service Skills for managing corporate travellers.

Qualifications

• Minimum 5-year experience in US Based Corporate travel.
• Proficient in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo).
• Customer service background of at least 4 years, preferably in a travel account.
• Strong experience in working with the US market and handling corporate clients is preferred.
• Previous experience with an Online Booking Tool (OBT) is advantageous.
• At least Colleague graduate
• Knowledgeable in MS Office, PBI, Data analysis.

Additional Information

Rotational shifts and week offs

Work from Office