Systems Analyst - Cadence (Scheduling)

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

Plays a key role in the requirements analysis, design, implementation, upgrade, support and maintenance of information systems to meet organizational needs. Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions. This role works closely with cross-functional teams, to ensure system functionality aligns with system goals and contributes to operational efficiency. With a focus on continuous improvement, the role also includes managing system upgrades, resolving high-priority incidents and driving process improvements to enhance overall system performance.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in computer science, Information Technology, or a related field OR six (6) years of relevant experience.

2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Significant expertise in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.

2. Senior-level proficiency in systems administration and providing strategic insights and improvements to business operations.

3. Significant experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.

4. Advanced knowledge of patient flow, physician and clinician workflows, medical terminology, and electronic medical records, with expertise in the clinical areas supported by this role.

5. Senior-level understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.

6. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.

7. Senior-level knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

EXPERIENCE:

1. Minimum 5 years' relevant experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. System Maintenance, Updates, and Innovation:

• Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.
• Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control.
• Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
• Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization.

2. Collaboration and Communication:

• Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals.
• Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture.
• Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements.
• Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration.

3. Project Coordination:

• Project Planning and Scheduling: Lead identification of project stakeholders, define and create project scope, plan, deliverables, schedule, and milestones.
• Coordination: Organize and manage projects, as the primary point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects.
• Communication: Lead ensuring communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items.
• Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates.
• Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place.
• Issue Management: Identify problems in the project and find solutions to keep the project on track.

4. Training and Education:

• Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.
• Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.
• Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency.
• Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.

5. Continuous Learning and Knowledge Development: ·

• Demonstrates advanced commitment to expanding technical knowledge.
• Utilizes resources such as application community sites, professional networks, and industry tools.
• Applies advanced skills to support tasks and contribute to team objectives.
• Attends advanced training sessions and workshops.
• Follows industry news and monitors advanced trends.
• Identifies key areas for personal and professional improvement.
• Leads team discussions and knowledge-sharing activities.
• Conducts advanced research for projects and contributes to content development.
• Accepts and incorporates feedback from peers and supervisors.
• Shares knowledge informally with peers.
• Collaborates with other teams to gain a better understanding of their processes.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The work environment is a standard office environment.

Additional Job Description:

WVU Medicine is seeking a Mid-Level Epic Cadence Certified Analyst to join our Information Technology Patient Access team.

This is a permanent position on our Cadence team supporting one of the region's largest health systems; the analyst will start by helping lead the build, optimization, and rollout of our Guided Scheduling initiative which is an advanced patient-access program designed to simplify and streamline scheduling for front-desk staff, call center agents, providers, and patients and will go on to support the full range of Cadence functionality long-term. The right candidate will partner closely with clinical and operational leadership to translate complex, department-specific scheduling rules into automated workflows. Required skills include: a deep understanding of patient access/scheduling workflows, a proven track record of successful Epic Cadence implementations, and experience with advanced scheduling tools including decision trees and mapping logic, visit type consolidation, workqueues, provider search terms, and template optimization.

This role requires deep technical expertise in structuring and optimizing clinical access logic specifically, hands-on experience designing and building Cadence decision trees, questionnaires, and mapping logic that guide end-users to the correct booking outcomes. A core part of this work involves analyzing, cleaning up, and standardizing fragmented legacy visit types across diverse clinical specialties, creating a simplified framework that integrates seamlessly with template structures and automated scheduling workqueues. Beyond internal scheduling, the ideal candidate will bring demonstrated experience extending these standardized workflows to patient-facing platforms, specifically MyChart Open/Direct Scheduling and Ticket Scheduling.

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

5906 SYSTEM IT Patient Access

Address:

315 Point Marion Road

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.