Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 473 days ago

Senior Customer Success Manager

11x.ai12 open roles

Pay
$150,000 – $190,000 a year
Where
San Francisco (On-Site) OR Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success Manager11x.ai · San Francisco (On-Site) OR Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 11x.ai's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 473 days ago

The posting

About the Role

We’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.

At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.

While we are headquartered in San Francisco, this role can be based in SF (5 days in office policy) or fully Remote in the US.

What You’ll Do

Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights

Requirements

8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech 3+ years working with enterprise logos (5,000+ employees) A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects You sweat the details, thrive on ownership, and are motivated by helping customers win Onsite in our San Francisco office full time—this role is highly collaborative and benefits from being in the room

Base salary range: $150,000 – $190,000, plus opportunity for uncapped upside. *Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise.

11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against 11x.ai's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 11x.ai's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    11x.ai's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.