The posting
Core Responsibilities
- Team Management: Assign daily tasks, coordinate shift schedules, and monitor overall workflow.
- Performance & Coaching: Track employee output, deliver regular feedback, and conduct performance evaluations.
- Training & Onboarding: Train new hires on job responsibilities, company policies, and standard operating procedures.
- Problem Solving: Mediate team conflicts, handle escalated customer issues, and address behavioral concerns.
- Compliance & Safety: Enforce workplace safety and health guidelines (such as WSH standards) and ensure regulatory compliance.
- Communication: Relay updates between upper management and staff, and assist with operational reporting



