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Open nowPosted 18 days ago

CPT-11389 Outbound Appointment Setter – Financial Services

20four7VA115 open roles

Where
Worldwide, Remote
Work mode
Remote
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Your applicationOpen nowCPT-11389 Outbound Appointment Setter – Financial Services20four7VA · Worldwide, Remote

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This job: posted 18 days ago

The posting

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

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If you're interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11389 Outbound Appointment Setter – Financial Services/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A team of independent financial advisors is seeking an experienced Outbound Appointment Setter to generate qualified 30-minute Zoom appointments with prospective clients.

The advisors work primarily with educators, government employees, pension-plan participants, and individuals participating in employer-sponsored retirement plans such as 401(k)s. The company maintains an extensive database of prospects and will provide the VA with calling lists, scripts, demographic information, and training.

This is a high-volume, phone-based appointment-setting position. The VA is not responsible for selling financial products, providing financial advice, collecting documents, or closing business. The objective is to engage prospects professionally, handle basic objections, qualify interest, and schedule appointments that have a strong likelihood of being retained.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Outbound Appointment Setting

  • Make high-volume outbound calls using company-provided prospect lists
  • Work within an automated/power dialing system
  • Follow demographic-specific scripts and messaging
  • Introduce the purpose of the financial education or planning consultation
  • Schedule qualified prospects for 30-minute Zoom appointments
  • Book appointments according to advisor calendar availability

Prospect Qualification & Objection Handling

  • Conduct brief qualification conversations before scheduling
  • Determine genuine interest rather than simply booking uncommitted appointments
  • Handle common objections professionally and calmly
  • Adjust conversations naturally while remaining within approved messaging
  • Offer appropriate future appointment times or follow-up opportunities when prospects are initially unavailable
  • Maintain a consultative, non-aggressive phone demeanor

Appointment Quality

  • Focus on generating appointments that are likely to attend
  • Clearly communicate the purpose and value of the scheduled meeting
  • Record relevant information gathered during conversations
  • Maintain accurate appointment details
  • Support confirmation or reminder activity if incorporated into the process in the future

Calling & Activity Management

  • Maintain consistent outbound activity throughout scheduled calling hours
  • Work efficiently through large prospect databases
  • Follow assigned demographic campaigns and calling scripts
  • Track calling outcomes and appointment activity
  • Participate in coaching, mock calls, and ongoing script refinement
  • Re-attempt calls to prospects at different times of day when an initial attempt is unsuccessful
  • Respect prospect requests for no further contact and maintain a non-pestering approach to outbound calling
  • Appropriately redirect detailed technical questions about retirement plans or financial matters to the appropriate financial advisor rather than providing financial advice

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous cold calling or outbound telemarketing experience required
  • Appointment-setting experience required
  • Power dialer or automated dialing experience strongly preferred
  • Customer service experience preferred
  • Strong objection-handling skills required
  • Excellent spoken English communication required
  • Financial services, insurance, mortgage, banking, retirement, or related industry experience is preferred but not required
  • Ability to learn demographic-specific scripts and basic financial-services terminology
  • Previous experience working with U.S. consumers strongly preferred
  • Experience with unsolicited appointment setting preferred
  • Experience engaging prospects who are reluctant to talk or reluctant to schedule an appointment preferred
  • Ability to maintain consistent positive energy and professionalism despite repeated rejection

IDEAL CANDIDATE PROFILE

  • Experienced and confident outbound caller
  • Calm, pleasant, professional phone demeanor
  • Clear and easily understood spoken English
  • Able to sound conversational rather than simply reading a script
  • Comfortable handling objections without becoming overly aggressive
  • Persistent while remaining respectful
  • Goal-oriented and motivated by appointment-setting performance
  • Coachable and willing to learn the terminology associated with retirement plans and financial services
  • Comfortable working in a high-volume dialing environment
  • Able to quickly recover from rejection and move on to the next call without allowing a negative interaction to affect subsequent calls
  • Able to communicate genuine enthusiasm for the client's service and help prospects understand why the consultation is valuable
  • Comfortable acknowledging the limits of their role and confidently directing technical financial questions to the appropriate advisor

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • Power / Automated Dialing Systems
  • Calendar & Appointment Scheduling Platforms
  • Zoom
  • Lead Databases / Prospect Lists
  • Seamless.ai (Lead Source platform; Training provided)
  • 2X Connect / 2X Dialing System – Preferred / Client Training Provided

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: TBD - Flexible between 9 AM - 5 PM PST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: TBD - Flexible between 9 AM - 5 PM PST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None (Female Slightly Preferred; Strong Male Candidates Should Also Be Considered)
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Clear, Easily Understood English Required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
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