The posting
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Title: Independent Contractor – DSP-CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Junior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.
The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.
The position will begin at 10 hours per week, with the intent to gradually expand the VA's responsibilities and hours as the business ramps.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Administrative & File Management
- Organize and maintain employee and operational files
- Maintain audit-ready documentation and folders
- Organize onboarding records such as required licenses, screening documentation, and related records
- Maintain workers' compensation, insurance, and other business documentation
- Track outstanding administrative requests and deadlines
- Ensure important documents and information can be located quickly when requested
- Assist with reconciling employee time records, including comparing time punches and system records for discrepancies
- Flag time-sensitive employee or administrative issues before deadlines or expiration dates
Spreadsheet & Operational Reporting
- Maintain and improve recurring Excel spreadsheets and trackers
- Pull operational data from client-provided systems
- Track daily routes, package volume, delivery results, and other operational information
- Organize data so the client can review business performance and costs
- Maintain accurate recurring reports
- Assist with simplifying repetitive data-entry and reporting workflows
- Track employee-level performance, including individual productivity, delivery performance, safety, and quality metrics
- Assist with identifying recurring employee performance issues, operational discrepancies, and related costs
- Support the reconciliation and validation of operational data to ensure information is accurate and reliable
- Organize raw data from multiple sources into consolidated, actionable spreadsheets and trackers
General Operations Support
- Maintain task lists and follow up on outstanding administrative items
- Assist with occasional employee onboarding administration when needed
- Help document and organize policies and recurring business processes
- Support the owner and operations manager with back-office tasks
- Learn additional systems and responsibilities as the business grows
- Assist with inbox, calendar, or other executive-support activities as the role expands
- Develop and maintain real-time task trackers showing priorities, status, due dates, and outstanding items
- Communicate competing priorities, urgent items, and potential deadline conflicts to the client
- Identify and communicate discrepancies, risks, and time-sensitive issues proactively
Daily timecard reconciliation (future task)
- Including handling punch change requests, candidates in training, and PTO
- Ensuring that driver's who took lunch punched in/out
Daily Route Reconciliation (future task)
- Which driver's went over the 10HR mark for delivery
- Driver's that needed help on their route (rescues) in order to complete their route
- Significant gaps in delivery (outside of lunch break) for drivers (ties into timecards as well)
- This will likely correlate to drivers going over 10hrs and following up to ensure unplanned stops, breaks are accounted for in payroll
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous administrative, executive assistant, operations support, or back-office experience required
- Strong Microsoft Excel / spreadsheet skills required
- File and document-management experience required
- Strong attention to detail and organizational skills
- Comfortable handling confidential employee and business records
- Experience working with operational data or recurring reports preferred
- Logistics, transportation, delivery, or similar experience is a plus but not required
IDEAL CANDIDATE PROFILE
- Highly organized and dependable
- Strong thinker and quick learner
- Excellent with spreadsheets and backend organization
- Able to take loosely organized information and turn it into a usable system
- Comfortable working in a fast-moving operational environment
- Proactive about tracking outstanding tasks and deadlines
- Able to learn unfamiliar platforms without extensive hand-holding
- Comfortable using AI tools to improve productivity
- Interested in becoming a dependable long-term resource as the company grows
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
- Microsoft Excel
- Google Sheets
- Microsoft Office / Google Workspace
- AI Productivity Tools
- Amazon / Client Operational Systems – Training Provided
Work Schedule
- Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: 7AM-9AM Eastern time
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior Level
- Contracted Hours per Week: 10 hours/week
- Daily Working Time: 7AM-9AM Eastern time
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
