The posting
Position Summary: Working under general supervision, the Recovery Advocate 1 is responsible for supporting the admission of clients while ensuring the safety of staff and the clients. This position is responsible for supporting participant safety, supervision, and daily operations by monitoring participants in multiple settings, coordinating transportation and appointments, assisting with health and safety protocols, distributing necessary supplies and meals, maintaining facility cleanliness and security, and supporting admissions and evening reception needs. The Recovery Advocate 1 is responsible for monitoring the Recovery Advocate station 24/7 and for maintaining its appearance. This position is subject to working PRN as needed and to remain past shift until replacement coverage has arrived. hours may vary.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Monitor participants in community, hospital/urgent care, GED testing.
- Hospital and Urgent care monitoring
- Coordinate transportation, including discharge rides and Z-Trip arrangements.
- Locate participants for appointments and AW/WWC needs.
- Support health, safety, and infectious protocols.
- Monitor quarantine rooms.
- Distribute OTC medication, hygiene supply distribution, snacks, and meals.
- Maintain facility cleanliness, daily removal of trash, prepare linens, and secure doors.
- Pull passes and assist with evening receptionist needs.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to follow established health and safety practices.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Communications – Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
Conflict Resolution – Encourages open communications. Confronts difficult situations. Maintains objectivity. Keeps emotions under control. Uses negotiation skills to resolve conflict.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience in and/or training clinical aspects of the job; or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Basic working knowledge of Microsoft Office (Word, Excel, Outlook and Internet Explorer) required.
Certificates and Licenses:
CPR and Infant CPR certifications; current First Aid certification and current PMAB training required.
Approval Requirements:
Not applicable
Supervisory Responsibilities:
Not applicable
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Duties are performed outside in the courtyard or monitoring clients in areas within or around the buildings.
This role may also involve exposure to infectious diseases, bloodborne pathogens, or other biohazard‑related substances due to the nature of working in clinical, residential, and recovery‑based environments.
Physical Demands:
While performing duties of this job, the employee is regularly required to sit and use hands to finger, handle and feel. The employee is regularly required to talk or hear, stand and walk. This position is subject to climbing up and down steps and may occasionally involve carrying a child or other objects weighing up to 50 pounds.
Specific vision requirements include close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Santa Maria Hostel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
