The posting
The Manager of Youth Hub Programs oversees the daily operations and implementation of strategic direction at the Richmond Hill Youth Hub including Connections emergency housing, and Home Base Drop-in center. The Manager will foster a safe, empowering and supportive space for both staff, youth and families. Duties include leading a diverse staff team, financial management of the Connections and Home Base budgets, maintaining positive relationships with the funders and partners, developing and maintaining program policies, proposal writing and assistance in funding procurement. This role requires strong leadership, organizational, and communication skills to create a compassionate and responsive environment that promotes inclusions well-being and developing and empowering staff and youth. Schedule Monday to Friday, between the hours of 9:00 am to 5:00 pm Key Responsibilities
Ensures the successful implementation of the mission, strategic direction, goals, and operating principles for Connections Emergency Housing and the Home Base Drop-In Center, aligning operations and programs with the approved Strategic Plan of 360°kids. Effectively manages and supports teams during change initiatives, fostering a culture of resilience and ensuring alignment with organizational goals. Champions the advancement of prevention services and plays a key role in optimizing prevention services. Collaborates with diverse interested parties (e.g. funders, community partners, local businesses and residents, donors) to create and foster effective partnerships. Collaborates with the Management Team to ensure seamless communication and integration of all programs at the Community Hub. Serves as the liaison for contractors, vendors, and donors (including Housing York Inc. staff and security specialists), making decisions on required services and ensuring smooth coordination. Ensures that programs and activities adhere to internal plans, relevant standards, and legal requirements. In the event of a crisis or critical incident, exercises sound judgment and initiative in managing communication with the Senior Manager of Housing Programs, relevant Ministries, governing bodies, and other key interested parties. Develops and implements protocols for addressing challenging situations or disruptive behaviour. Oversee regular audits of program operations, services, and documentation to ensure compliance with regulatory and accreditation requirements. Oversee the health and safety of clients and staff, ensuring the physical environment is clean, secure, and welcoming. Ensures access to essential services such as food, clothing and hygiene. While the Team Leads report to Manager of Hub, the Manager leads and manages a diverse staff team by overseeing recruitment, selection, training, coaching, developing and all aspects of performance management, and retention efforts to ensure the program is staffed with skilled, experienced, and effective professionals, thereby supporting the ongoing success and growth of the program. Drives high performance by empowering staff, fostering team collaboration, providing coaching and mentorship, and motivating employees to achieve their full potential. Manages conflicts between youth or staff, ensuring a safe and respectful environment for everyone involved. Collaborates with the Senior Manager to prepare the annual operating budgets, aligning with the program's needs and 360°kids' objectives, for submission to funders and/or the Board of Directors. Responsible for effective financial management and ensures proper controls are in place for the program's budget. Manages program budgets, ensuring efficient use of resources while meeting program objectives. Keeps informed on policy changes related to homelessness and social services and ensure that the program adapts accordingly.
Education & Skills required
Bachelor’s or Master’s degree in Social Work or Child/youth related field (e.g., Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth. Minimum of 5 years of leadership experience in a dynamic, multi-disciplinary program setting, including delegation, coaching/mentoring and empowering Current First Aid and CPR certification would be an asset. Current Broad Record Check is a requirement or would need to be acquired (criminal background check). Motivates and inspires team members, igniting passion and fostering a strong sense of purpose and commitment Demonstrates flexibility and adaptability in responding to changing and unpredictable environments, ensuring effective solutions to evolving needs. Demonstrates extensive knowledge of working with youth, including understanding of the regulatory environment (e.g., CYFSA). Demonstrates knowledge of employment legislation, including relevant regulations, policies, and best practices. Excellent communication, facilitation skills and interpersonal skills including superior presentation and public speaking skills. Demonstrates empathy and a deep understanding of the needs and challenges of the population served, with a strong belief in the principles of dignity and empowerment Experience in developing funding proposals and managing accountability to funders. Relationship building and management skills, to support relationships with peers, staff, partners and ministry officials and other interested parties. Broad knowledge of community resources, including trends and gaps. Excellent administrative and organizational skills, finance and budgeting experience. Ability to effectively perform job duties with minimum supervision. Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively with demonstrated problem-solving ability.
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