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Open nowPosted 6 days ago

Analista de Suporte Field N2 Pleno

3AM IT Services20 open roles

Where
Contagem, MG, Brasil
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Your applicationOpen nowAnalista de Suporte Field N2 Pleno3AM IT Services · Contagem, MG, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 3AM IT Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. 3AM IT Services postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 6 days ago

3AM IT Services median: 8 days open

The posting

Responsabilidades :

• Realizar atendimento presencial de suporte técnico N2 aos usuários.

• Diagnosticar e solucionar incidentes e requisições de média e alta complexidade.

• Realizar troubleshooting de hardware, software, sistemas operacionais e periféricos.

• Instalar, configurar, formatar e realizar manutenção de notebooks, desktops e demais equipamentos.

• Executar procedimentos relacionados a imagem padrão, patches e configurações de segurança.

• Apoiar atividades relacionadas a Microsoft 365, Active Directory, VPN, redes e autenticação.

• Realizar movimentação e instalação de equipamentos nos postos de trabalho.

• Registrar e atualizar chamados na ferramenta de ITSM, garantindo o cumprimento dos SLAs.

• Escalonar demandas para equipes especializadas quando necessário.

• Apoiar incidentes críticos e atendimento a usuários VIP.

• Identificar problemas recorrentes e contribuir para ações de melhoria contínua.

Requisitos Técnicos:

• Ensino técnico completo ou superior em andamento em TI, Redes, Sistemas de Informação ou áreas correlatas.

• Experiência em suporte técnico Field N2 presencial.

• Conhecimento em Windows 10/11 e Microsoft 365.

• Conhecimento em hardware, notebooks, desktops e periféricos.

• Conhecimento em redes: TCP/IP, DNS, DHCP, Wi-Fi e VPN.

• Conhecimento em Active Directory.

• Experiência com ferramentas de ITSM; JIRA será considerado diferencial.

• Conhecimento em gestão de ativos de TI.

• Desejável conhecimento em ITIL, segurança da informação, patch management e ferramentas de endpoint.

• Disponibilidade para atuação 100% presencial em Contagem, com possibilidade de atividade no sábado esporadicamente.

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One press. We do the rest.

  1. A CV for this posting

    Written against 3AM IT Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 3AM IT Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    3AM IT Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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