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Open nowFirst seen 34 hours ago

Avaya Developer

5 Star1,197 open roles

Where
Las Vegas, Nevada, United States
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Your applicationOpen nowAvaya Developer5 Star · Las Vegas, Nevada, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

Position Summary

  • Should have good communication along with requirement analysis skills
  • Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
  • Experience in program communication and program management
  • Communication skills a must, PowerPoint, Visio, structured program updates
  • Must be highly motivated and a self-directed individual
  • Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
  • Knowledge of CTI, LAN/WAN communications and VXML knowledge
  • Experience with configuration and support experience in a complex multi-layered network environment
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
  • Experience working under tight deadlines and high-pressure environment
  • Excellent troubleshooting and analytical skills

Essential Skills:

  • Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
  • Proficient in VXML - Voice eXtensible Markup Language
  • Call center domain Knowledge
  • Java proficiency
  • Database- Cloud AWS Knowledge
  • Open shift preferable

Must have:

  • Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
  • Proficiency in VXML, Java, and CTI integration
  • Hands-on knowledge of Avaya Session Manager and QoS
  • Experience with cloud platforms (AWS) and OpenShift
  • Familiarity with call center domain and multi-layered network environments
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