Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Business Support Assistant

5 Star1,197 open roles

Where
Bromley, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBusiness Support Assistant5 Star · Bromley, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5 Star's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

MAIN PURPOSE:

To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

To assist the Support Services Officers to:

  1. Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.
  2. Actively listen to callers to assess and clarify the needs of the customer.
  3. Provide the customer with the most up-to-date information.
  4. Deal with inbound and outbound phone calls, e-mails and internet, in person, letter and fax enquiries.
  5. Accurately and swiftly process transactions, including debtors and creditors and update IS as appropriate, undertake banking as required
  6. Take bookings and progress paperwork and payments, to meet internal and external customer needs.
  7. Use IS to produce documents and reports to meet internal and external customer needs.
  8. Undertake follow up action to process the enquiry and keep the customer informed.
  9. Collate and prepare information packs.
  10. Envelope, sort and distribute information packs and other post.
  11. Stock control. Order, receive, check and distribute stationery/catalogue items.
  12. Record complaints accurately and take appropriate action. Prepare and send acknowledgement letters.
  13. Update IS as required to ensure accuracy of information.
  14. Proactively identify areas for service improvement within support services and share best practice and problem solving.
  15. Ensure all activities are performed and completed to agreed standards.
  16. Provide mutual support to colleagues within the unit and assist in the training and development of colleagues.
  17. Proactively identify opportunities for developing/improving the services delivered by the Support Services Team.
  18. Seek opportunities for continuous self-development
  19. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.

SKILLS & ABILITIES

  • Communication skills to deal with a wide range of customers face to face, over the phone and in written format.
  • Ability to establish a rapport with customers in order to establish quickly what their needs are and to provide an appropriate service
  • Numerate skills to deal with calculations in customer transactions.
  • Ability to work with minimal supervision under pressure.
  • Ability to work as a team member providing support and help to colleagues.
  • Ability to use a computer keyboard and mouse.

KNOWLEDGE

  • Broad knowledge of the Councils services and an understanding of current issues within the Council (or ability to acquire such knowledge).
  • Clear understanding of the Councils equal opportunities policy with regard to service delivery.
  • Ability to acquire a good understanding of the Councils IT, telephony and related systems for the delivery of customer service.

EXPERIENCE

  • Experience of dealing with the public in a mixed linguistic and cultural environment.
  • Experience in dealing with frequent telephone calls from the public in the private or public sector.
  • Experience of working effectively in a team.
  • Proven experience of setting and maintaining high personal standards of performance and conduct in the workplace.
  • Experience of operating, updating and retrieving data from an IT system in a Windows environment.

QUALIFICATIONS

ICS Bronze award (or willingness to take).

SPECIAL REQUIREMENTS

  • An enthusiasm for customer service and genuine commitment to provide a friendly, responsive and professional customer service at all times.
  • Willingness and ability to work flexible hours and across a range of work areas to meet the service requirements.
  • Excellent attendance and punctuality record.
  • Commitment to continuous personal development.
  • Innovative approach to work and willingness to share ideas.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against 5 Star's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 5 Star's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    5 Star's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.