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Open nowFirst seen 4 days ago

Collections Specialist

5 Star1,197 open roles

Where
Carlsbad, CA, USA
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Your applicationOpen nowCollections Specialist5 Star · Carlsbad, CA, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

[Tasks and Responsibilities] Responsibilities include, but are not limited to:

  • Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
  • Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
  • Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
  • Perform ongoing cash collections.
  • Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
  • Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.

WHAT MAKES YOU A GAMECHANGER [Qualifications]:

  • 1+ years of experience
  • Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
  • Negotiation and problem-solving skills
  • Effective phone/email communication skills
  • Basic understanding of Billing, AR, and Credit and Collections procedures

Must Have

  • Experience: At least 1+ year of experience in billing, accounts receivable (AR), or credit and collections.
  • Technical Skills:
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Basic understanding of billing processes, AR principles, and credit and collections procedures.
  • Communication Skills:
  • Effective phone and email communication skills to correspond professionally with customers and internal teams.
  • Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
  • Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
  • Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.

Nice to Have:

  • Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries.
  • Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
  • Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
  • Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
  • PUMA 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
  • Languages: Proficiency in multiple languages, especially if dealing with international customers.
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