The posting
Job Purpose
Key Responsibilities
1. To work to defined business standards and processes; performing a wide range of administrative tasks with due regard to Confidentiality and Safeguarding.
2. To provide advice and guidance to customers, business partners and others on business processes and operational service issues.
3. To create, manage and manipulate information whether relating to finance, staffing information, customers or any other service requirement or eligibility criteria, this will include producing bespoke and complex reports.
4. Develop basic systems and processes to meet operational needs and to ensure the high quality of information held.
5. To undertake a range of financial management processes, including processing orders, resolving issues, budget monitoring, reconciling accounts and handling cash.
6. Responsible for the organisation of meetings and events including booking venues, issuing invitations and papers and taking minutes. To attend and take notes at team members regular supervision sessions and annual Employee Personal Development Reviews.
7. To support the Social Worker in completion and collation of relevant documentation and referrals. This will include reading aloud reports and proof reading.
8. When working in sub offices and isolated settings, to ensure the environment is safe for the visually impaired Social Worker and have an awareness of Health and Safety needs of the Social Worker.
9. To ensure that the support provided to the Social Worker and contact with service users, staff and other professionals, is appropriate in all respects and is anti-discriminatory.
Key Accountabilities
1. For the accuracy and quality of information within the responsibility of the post holder
2. To ensure that correct processes are being followed and to alert the appropriate manager to ensure compliance
3. To ensure that financial regulations are followed
4. Work efficiently and effectively to support operational services
Person Specification
Education and Knowledge
1. Good literacy and numeracy skills to NVQ 2 level or equivalent.
Experience
1. Experience of providing business support in a busy environment.
2. Experience of data input and data management ensuring accuracy and where appropriate confidentiality.
3. Significant experience and competence using IT and common business support packages including word processing and spreadsheets.
4. Experience of note and minute taking.
5. Experience of providing information to the public or customers using good communication skills
6. Experience of using defined business processes and giving guidance on them to colleagues
Personal skills and general competencies
1. Puts into practice the Councils commitment to excellent customer care.
2. Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers.
3. Works well with colleagues but also able to work on their own Initiative.
4. Shares the Councils commitment to providing a safe environment for customers and staff and also treating all with respect and consideration 6. Paid/Voluntary work with groups who experience discrimination.
Role Dimensions
1. Ability to guide and assist a visually impaired person in a range of formal and informal settings.
2. Full driving licence and access to car.
