The posting
The position duties include:
- Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.
- Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS infrastructure and applications.
- Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.
- Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
Additionally, and as needed:
- Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.
- Identify and remediate security vulnerabilities.
- Administration and management of:
- Multi-tiered COTS applications
- Public-cloud services
- Physical and virtual servers
- Mid-tier storage arrays and SAN
- Security appliances
- Active directory and group policy
- Secure remote access, remote desktop/VDI
- Adherence to Incident, Problem, Configuration and Change Management processes and controls.
- Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.
- ASRS intent is to transition this temp position to full-time employee after a period of 6-9 months. Long-term temporary status is not an option
Key Responsibilities and Qualifications:
- Experience Required: One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
- Education Required: BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.
Skills Required:
- Thorough understanding of multi-tiered application architecture.
- Technical knowledge of Microsoft Windows Server and client operating systems.
- Technical knowledge of Linux Server operating systems.
- Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
- Proven customer service skills and ability to work professionally and effectively with all levels of staff.
- Proven organizational skills.
- Demonstrated problem-resolution skills and analytical/critical thinking abilities.
- Ability to work within established operational policies and guidelines.
- Ability to work independently with minimal supervision.
- Ability to adapt to the changing needs of the agency.
- Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.
Skills Preferred:
- Experience using the Arizona Procurement Portal. Experience with contract setup and audit entries in DOORS or the LPA DBE System.
- The Arizona Procurement Portal (APP) would be the source of payment data that has to then be recorded in our spreadsheet AND in the ADOT DBE & OJT Online Reporting System (DOORS) system audits.
- We will have to get them access to both.
- I added that previous experience with those is desired, but I don't really expect to find anyone with that experience.
- They won't need to use the AZ360 financial system.
- Access to the LPA DBE System only requires checking to see audits were done and contacting our subrecipient by email if they are lacking in their oversight.
Must have:
- Relevant industry certifications (AWS, Cisco, Microsoft, VMware, etc.).
- BS in Computer/Information Systems or 5+ years of experience as a server/network administrator in a medium-to-large enterprise.
- Thorough understanding of multi-tiered application architecture.
- Technical expertise in:Microsoft Windows Server and client operating systems. Linux Server operating systems. Multi-tiered COTS applications Active Directory and Group Policy administration. Physical and virtual servers, SAN, and mid-tier storage arrays. Public-cloud services (e.g., AWS, Azure). Secure remote access, remote desktop/VDI solutions.
- Strong scripting and automation skills using PowerShell or similar platforms.
- Experience in a 24x7, mission-critical enterprise environment (public cloud and on-premises).
- Proven problem-solving, critical thinking, and troubleshooting skills.
- Familiarity with IT Service Management processes (Incident, Problem, Configuration, and Change Management).
- Ability to work independently and adapt to changing agency needs.
Nice to have:
- Experience using the Arizona Procurement Portal (APP) and familiarity with tools like DOORS or the LPA DBE System.
- Knowledge of contract setup, audit entries, and oversight procedures in these systems.
- Familiarity with promoting team efficiencies and DevOps/automation practices.
- Hands-on experience with security appliance administration and vulnerability remediation.
