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Open nowFirst seen 3 days ago

Assistant Manager

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowAssistant Manager5G-STARLINK PTE. LTD. · Singapore, Remote
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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Key Responsibilities

  • Assume supervisory role to Rooms Division Executive and Senior Rooms Division Executive to ensure good customer services at all times.
  • Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.
  • Observing and directing personnel when necessary on the following:
  • Allocating and processing of guest rooms
  • Meeting and escorting VIP guests
  • Giving general information, assistance to guests
  • Be well versed in operation of Galaxy/Lightspeed.
  • Perform check in and check out functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in room registration, if required.
  • Perform cashiering functions according to Hotels Policy & Procedure and Front Office OJT. To ensure that all hotel credit polices are carried out.
  • Conduct Room Inspections with particular emphasis on cleanliness and standard set up.
  • Ensure that the guest registration, check out and mail services are handled efficiently, promptly and courteously in accordance with the Hotels policy & procedure
  • Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.
  • Effectively handle all guest complaints with tact and diplomacy.
  • Carry out site inspection of other hotel areas regularly
  • Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
  • Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
  • Conduct daily briefing, in absence of Duty Manger/AFOM/FOM to keep all associates informed Ensure that all associates comply with the grooming and uniform standards.
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