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Open nowFirst seen 4 days ago

Customer Service Executive

5G-STARLINK PTE. LTD.1,531 open roles

Where
Malacca, Malaysia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Executive5G-STARLINK PTE. LTD. · Malacca, Malaysia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Responsibilities:

  • To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail.
  • To escalate issue to appropriate specialist when needed via CRM.
  • To update clients on their request status accordingly.
  • To constantly verify documents submitted by clients within specific regions on an hourly basis.
  • To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
  • To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target.
  • To achieve quarterly KPI targets set by CS Manager.
  • To perform other ad hoc tasks assigned by the manager.
  • Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
  • Establish, develop and maintain business relationships with current and prospective customers to generate new business for company' products/services.
  • Developing a professional and trusting relationship with an active portfolio of clients and introducing brokers keeping them up-to-date with company' developments to ensure they receive the highest level of service.
  • Research sources for developing prospects and for information to determine customers' potential.
  • Discuss with customers, heeding to customers' needs and concerns to offer the best solutions/alternatives to customers.

Job Requirements:

  • Fluent communication and presentation skills in English, Mandarin, Hindi, Portuguese, Japanese and Spanish in both verbal and written.
  • Minimum 1 year working experience in sales / customer service.
  • Candidate do have experience working in Finance/Insurance/Real-Estate industry are added advantage.
  • Able to work under 24/7 rotational shift.
  • Able to start immediately or within short notice is an advantage.
  • Well-versed in Microsoft Office tools (Excel, Words, PowerPoint, Teams).
  • Strong client-facing and communication skills.
  • Ability to multi-task, prioritise and manage time effectively.
  • Customer orientated and ability to adapt/respond to different types of characters.
  • Sales-driven and motivated personality to achieve KPIs on a weekly / monthly/quarterly basis.
  • Strong fundamental knowledge in capital market or financial services.
  • Candidate must possess at least Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
  • Self-motivated and passionate about improving customer experience.
  • Few headcount are available for this position.
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  1. A CV for this posting

    Written against 5G-STARLINK PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 5G-STARLINK PTE. LTD.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    5G-STARLINK PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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