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Open nowFirst seen 4 days ago

Customer Success Manager

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager5G-STARLINK PTE. LTD. · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Responsibilities

  • Maintain a highly collaborative and positive relationship with the customers
  • Ensure customers renew their contracts
  • Discover and identify upsell/cross-sell opportunities to maximise customer growth
  • Drive adoption and make sure customers use its full extent
  • Help customers plan and understand the best ways to utilise our products, based on their business needs by successfully onboarding them
  • Understand customers' business, use case, goals and identify opportunities to add value
  • Accurately handle quotations, invoices, and license agreements.
  • Support our customers and train them on services acquired based on their use case and goals set
  • Identify, forecast, and proactively engage customers at risk
  • Log client communication and document relevant activities in our CRM
  • Provide and manage feedback to various internal customer teams to improve customer experience
  • Gather feedback from customers and analyse data to identify best practices
  • Work closely with our Customer Support, Sales and Marketing Teams to ensure customers' smooth transition from one team to another

Must Have

Requirements

  • More than 2 years relevant work experience in client-facing/account management/sales roles preferably international
  • More than 2 years relevant work experience in maritime and/ or shipping industry
  • Excellent command of Microsoft Office Suite (Excel, Power Point)
  • Excellent written and verbal communication skills
  • Effective communication with non-technical people in order to familiarise themselves with technical solutions
  • Above-average computer and internet skills
  • Fluency in English is a must additional languages are advantageous
  • Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
  • Empathetic, positive attitude with a desire to help customers reach their goals
  • Well-organised, with high attention to detail and ability to prioritise
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Exceptional communication skills and collaborative
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
  • Driven, self-motivated, enthusiastic, and with a can-do attitude
  • Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
  • Proactive mindset

Desired

  • Working experience with a SaaS product
  • Sales experience
  • Experience in using Salesforce CRM
  • Understanding of data analytics tools



Benefits

And these are some of the perks you receive when you join:

  • Work in an international, dynamic and pleasant environment, at a growing company
  • Attractive remuneration package
  • Continuing education and training
  • Huge room for creativity and innovation
  • Remote work flexibility
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  1. A CV for this posting

    Written against 5G-STARLINK PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 5G-STARLINK PTE. LTD.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    5G-STARLINK PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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