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Open nowFirst seen 5 days ago

Customer Success Specialist

5G-STARLINK PTE. LTD.1,531 open roles

Pay
$50 an hour
Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success Specialist5G-STARLINK PTE. LTD. · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

We're looking for an experienced Customer Success Manager with a love for customer advocacy and a commitment to delivering impeccable service!

You'll be responsible for developing customer relationships that promote retention and loyalty. You will gather feedback from customers, analyze customer data to identify and create best business practices and policies that optimize customer experience.

You will get a guaranteed hourly rate, and then earn commissions based on customer meetings you set! Our top earners are making around $50 per hour in this role!

Some of your day to day will look like:

  • Develop a trusted advisor relationship with our customer base
  • Coordinate with the engineering team to participate in the initial customer on-boarding kickoff meeting in order to ensure all customers get off to the right start
  • Be the single point of contact and escalation for the customer. Work closely with internal resources on escalation and resolution processes for critical customer issues
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable
  • Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof
  • Serve as customer advocate, including: collecting customer feedback, understanding customer and industry trends and articulating those back to the business

Requirements

  • Bachelors degree required; masters preferred
  • 3+ years experience in customer success preferably in an energy, construction, or technical field of focus
  • Proven conflict resolution skills
  • Well organized, with excellent verbal and written communication skills
  • Ability to manage influence and decision-making through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Proficiency with software tools such as SalesForce.com, MSOffice, MS Project and other PM software tools
  • Understanding of solar PV products and industries

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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  1. A CV for this posting

    Written against 5G-STARLINK PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 5G-STARLINK PTE. LTD.'s form

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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