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Open nowFirst seen 4 days ago

Executive, Account Management

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowExecutive, Account Management5G-STARLINK PTE. LTD. · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Key Performance Indicators:

Financial

  • 100% client retention and renewal of all assigned clients
  • Upsell/ Cross-sell and secure business referrals from new & existing clients
  • Grow Gross Profit, EBITDA & Net Profit of assigned portfolio

Service

  • Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
  • Resolve issues to achieve customer satisfaction
  • Act as single point of contact for all client issues (Private Banking Experience)

Value Creation

  • Quarterly/ 6-monthly review meetings with clients
  • Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
  • Showcase and highlight the value created for the client in terms of
  • Claims savings (Overall and Utilisation per member per year)
  • Service Level Agreements (SLA)
  • Value added services (Chronic Disease Management Program, Benefits enhancements, Onsite Health Screening etc)

Key Roles and Responsibilities:

  • Continuously review current processes, identifying and implementing necessary enhancements and innovation;
  • Ensure consistency in all internal control practices and procedures;
  • Oversee performance monitoring and quality control of service delivery, ensuring that it meets client requirements and SLAs and meets all compliance and other requirements;
  • Communicate regularly with other managers of the Company, ensuring that they are fully informed of the client requirements and SLAs;
  • Oversee and manage external annual as well as periodic internal audits to ensure compliance to accounting practices and guidelines;
  • Responsible for the day-to-day running of the assigned clients;
  • Maintain continuous improvement plan

Employee Specification

Key Skills:

  • Relevant working experience in a servicing role in corporate healthcare industry
  • Experience in understanding how the corporate healthcare industry in Singapore works
  • Experience in medical claims handling and customer service, with particular emphasis placed on technical compliance, cost containment & service excellence
  • Commitment to quality programs and data-driven program evaluation
  • Strong written and verbal communication skills in English; a persuasive and passionate communicator with excellent public speaking skills
  • Possess good people management & influencing skills
  • Able to work under pressure and meet tight deadlines.

Qualifications:

Education: Minimum diploma educated

  • Experience: Preferably with experience in corporate healthcare industry and/or managing claims, insurance specific functions is preferred.
  • Experience: Preferably with minimum 1-2 years Client Servicing experience in insurance broking, banking industry is favourable.
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