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Open nowFirst seen 5 days ago

Executive Contact Centre

5G-STARLINK PTE. LTD.1,531 open roles

Where
Malacca, Malaysia, Remote
Work mode
Remote
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Your applicationOpen nowExecutive Contact Centre5G-STARLINK PTE. LTD. · Malacca, Malaysia, Remote
  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Responsibilities

The essential duties and responsibilities for the incumbent are as per below

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Job Requirements

  • At least Diploma or Degree in any field from a recognized college or university.
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Experience in handling international calls will be an added advantage.
  • Fresh graduates who are looking for challenges in customer service are encouraged to apply.
  • Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
  • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
  • Pleasant, patience and self-discipline.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.
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