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Open nowFirst seen 4 days ago

Field Service Engineer

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore
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Your applicationOpen nowField Service Engineer5G-STARLINK PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble-shooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions:

  • Capable of managing various levels of technicians
  • Direct involvement with staffing of department
  • Travel requirements may be up to 90% depending on the location of the account and where the employee resides.
  • Product support on-site, via telephone and through field technicians.
  • Assist customer with application of equipment.
  • Escalates customer related issues to Service Manager and CQA Account Manager.
  • Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document activity
  • Performs on-site PMs.
  • Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
  • Assigns PM workload to team
  • Provide guidance to employees on the Performance & Development Review (PDR) process.
  • Assist and/or Conduct employee's review as required by management
  • Potential for deployments to other customers in region at the direction of the manager.
  • Able to maintain customer specific information related to service activity.
  • Monthly reporting of department metrics for on-site coverage and PM performance.
  • Provide software upgrades as requested.
  • Special Projects as assigned.

Skill Requirements:

  • Excellent verbal & written communication skills.
  • Ability to meet objectives.
  • Ability to work independently.
  • Organizational skills.
  • Experience with computers and Microsoft Office.

Required/ Preferred Education and Experience:

  • Technical Degree (2 year minimum) or equivalent work experience.
  • Prior work experience interfacing with external customers, preferred.
  • Valid drivers license
  • Credit card in good standing for expenses related to travel
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