The posting
Liaise with the Assistant Graphic Design Manager and site management to understand and interpret business needs and/or current business focus, and design MVCI collateral with high visual impact to meet these needs. Using a wide range of media and graphic design software, this position will be responsible for creating a wide range of general company as well as sales and marketing specific collateral including but not limited to websites, brochures, exhibition collateral, owner communication material, and corporate identity collateral (business cards, letter heads etc). Primary role would be responsible on all digital, online and multimedia creative projects for the company / region.
Under the direction of the Assistant Graphic Design Manager, this position will be responsible for ensuring adherence to MVW brand standards when producing all collateral for the Asia-Pacific entity. Additionally, this position will oversee other onsite collateral-based projects including purchasing, collateral stock management and distribution, and the creation and maintenance of a collateral reference library.
Transmit information or documents using a computer. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Exchange information with other employees using appropriate methods. Enter and retrieve information contained in computer databases to update records, files etc. and answer inquiries from guests. Operate standard office equipment other than computers.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisor(s).
CRITICAL TASKS
Design Work
- Assist the Director of Creative Services and Assistant Graphic Design Manager with creative-related jobs, as required and briefed; ensure awareness and understanding of pending and planned projects.
- Handle all print/digital/html/web/multimedia projects, from concept to delivery, as requested and briefed. This includes the accurate proofreading of all assigned projects and the briefing of instructions/changes to vendors.
- Liaise with external vendors including business partners, programmers, translation agencies, etc.
- To work closely with Global Creative team at MVW; making sure our AP print and digital collateral, and standards are aligned with the U.S.
- To constantly develop new digital ideas to support AP sales and marketing effort.
Administration
- Liaise with the Assistant Graphic Design Manager to establish a network of in-country vendors.
- Be the point of contact for receiving and processing collateral orders; work closely with vendors, ensuring timely and accurate deliveries.
- Provide advice and assistance with all artworks, image format and design queries.
- Partner with the Director of Creative Services to source new high-quality, competitive vendors, as required.
- Oversee with the management, administration and upkeep of photographic library including the handling of requests; burning of CDs, tracking and follow-up to ensure certain material is returned, as appropriate. This may also include researching, downloading and ordering of images from the website.
- Gain and maintain a working knowledge of current MVW and MVCI standards and guidelines, existing collateral, statistical information, etc. on an ongoing basis, and distribute relevant information to the onsite team, as appropriate.
- Assist with any translation processes required, by briefing the translation agencies, issuing job reference numbers, tracking progress, sending translations to assigned proof-readers and ensuring timely and accurate turnaround.
- Implement changes and co-ordinate the updating of existing artwork.
- Update, monitor, and manage the in-house artwork library, requesting artwork from vendors where/when necessary.
- Coordinate various reprints, where required, and once agreed with the Director of Creative Services and/or Assistant Graphic Design Manager.
- Obtain and keep all delivery notes and match them against vendors invoices, controlling any discrepancies.
- Set up effective planning and tracking systems to ensure production/delivery deadlines are met, materials are returned, and collateral is distributed correctly.
- Maintain day-to-day and ongoing administrative duties for the design team.
- To maintain and build a strong working relationship with the Global Creative team at MVW.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisor(s).
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working With Others
- Support all co-workers and treat all employees and customers with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.
Documentation/Reporting
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
- Transmit information or documents using a computer.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
- Use computer systems and software packages to input, access, modify, store, or output information
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Physical Tasks
- Enter and locate work-related information using computers and/or other methods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Other
- Perform all tasks in a timely manner ensuring all deadlines are met.
- Perform other related tasks as assigned by management.
- Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
- Be proactive, team-oriented and have a flexible approach to work, always meeting the needs of the team and the business.
- Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
- Maintain a working knowledge of all Marriott Vacations Worldwide product lines.
- Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, etc.).
- Maintain knowledge of leading industry software and technologies (Adobe Creative Clouds software: In Design, Illustrator, Photoshop, Dreamweaver, Flash, Acrobat, etc.)
- Work with all MVCI colleagues as a team, always supporting the needs within that team and those of the business.
EDUCATION
- Diploma in Graphic Design / Visual communication or equivalent
Related Work Experience
- Proven graphic designing experience with a strong portfolio
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
