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Open nowFirst seen 4 days ago

IT APPLICATION SUPPORT OFFICER

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowIT APPLICATION SUPPORT OFFICER5G-STARLINK PTE. LTD. · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Key missions

The main missions are :

  • Ensure system stability and run continuity for the full system (services, batches, etc running in Europe or Singapore)
  • Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)
  • Provide support to the users on the application perimeter: Pre-trade/Pricing Trade Life Cycle Post Trade/Greeks/V@r/Valo.
  • Share relevant information with support and development teams in Paris & Brussels

The main responsibilities are:

  • Production monitoring Monitor the global IT platform and execute the associated action when alerts are raised. Process (analyze, solve, document) incidents. Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people) Maintain monitoring systems and continuously share ideas to improve its effectiveness. Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts) Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
  • Support to users Process local user support requests (configurations, assistance,) Collect regularly user feed-backs on system Run Quality and share it with development teams
  • Transversal Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority, Self-organize continuous learning on the IS systems and landscape Manage the IT part of the Singapore Business Continuity Plan Share improvement ideas with Business Analyst

About YOU

Hard skills

Technical and functional skills

  • Understanding of trading environment.
  • First experience in live monitoring and application support of large IT systems
  • Good technical knowledge on Windows environment
  • SQL skill
  • Good Scripting skills

Soft skills

Behavioral and social skills

  • Interactive behavior : Active Listening and communication skills
  • Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
  • Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Education and professional background

  • University degree in IT Engineering or Mathematics.
  • 2-6 years relevant experience in IT trading environment
  • Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Languages

  • English
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