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Open nowFirst seen 40 hours ago

Program Manager

5G-STARLINK PTE. LTD.1,531 open roles

Where
Singapore, Remote
Work mode
Remote
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Your applicationOpen nowProgram Manager5G-STARLINK PTE. LTD. · Singapore, Remote

  1. YouYes, apply to this one.

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  4. CV RocketApplied on 5G-STARLINK PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 40 hours ago

The posting

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

As a Community Support Program Manager, you are responsible for leading & implementing large-scale programs and projects that drive the strategic goals of the Community Support organization. You will work cross-functionally to improve Community Support productivity and efficiency, and do so with clear communication, efficient resource usage, and deep focus on overall project execution. Youll play a critical role in bringing to life Community Supports vision to build the worlds most loyal travel community through exceptional service.

A Typical Day

  • Work with Community Support leadership to define, launch, and execute multiple strategic and operational initiatives at the same time.
  • Lead & deliver large programs that have impactful and measurable outcomes.
  • Accountable for planning and execution of global strategic priorities across all departments within the Community Support org.
  • Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects. Influence program strategy in service of the companys high-level goals.
  • Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available.
  • Prepare presentations and clearly communicate program status and progress to large groups of project stakeholders and senior leadership within Community Support and in the broader company.
  • Collect business requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit.
  • In collaboration with Community Support Leadership and Product teams, identify opportunities and advocate for product improvements and/or tools that support the teams strategy and the needs of the customer.
  • Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.

Your Expertise

  • BA/BS degree. MBA or graduate degree in business or technical field preferred.
  • 10+ years of project/program management experience, with a proven track record of quality delivery with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment.
  • Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, Smartsheets, Google docs, scrum, agile).
  • Formal project certification an advantage (eg. PMI, PMP, Prince2)
  • Experience managing large projects or deploying customer facing change in a call center environment an advantage

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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