The posting
About Shift Paradigm
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.
Overview
Principals are entrepreneurial, performance-driven marketing leaders whose primary function is to deliver uncommon value and enrich the lives of our clients. Principals touch every part of the customer lifecycle, working to attract, retain and grow profitable portfolios.
Principals dedicate themselves to deeply understanding their clients businesses and growth goals. With their deep expertise in marketing, they advise clients on their best path forward for achieving results. They work closely with clients and SMEs across Shift Paradigm to foster ideas and design innovative plans that help clients drive value.
Principals are key players in motivating and inspiring Shift Paradigm employees to do exceptional work. By casting visions for success and working cross-functionally with SP subject matter experts, principals are accountable for ensuring our work leaves clients in a better place than they were before.
Because principals are exposed to a variety of clients and strategies, they are uniquely positioned to bring client insights back into Shifts business. Therefore, our principals are expected to build and maintain relationships with functional leaders to drive service innovation.
Responsibilities
- Own the commercial success of your portfolio, identifying areas of opportunity and risk and working cross-functionally to enhance performance
- Demonstrate a clear understanding of Shift Pardigms service offerings and methodologies, including our growth paradigm framework
- Partner with Shift Paradigms sales team to increase new client acquisition; create solutions, presentations and proposal responses that demonstrate SPs capabilities to meet client needs
- Experience building strong relationships and advising C-level clients
- Immerse yourself in the dynamics, strategies and drivers of your clients business, becoming a trusted advisor clients turn to for advice
- Proactively identify opportunities for clients to accelerate value; collaborate with clients to bring these opportunities to fruition
- Challenge the status quo by bringing client insights back into our business for service innovation
- Stay abreast of industry and market trends and use these insights to advise clients on their next best action and long-term roadmap
- Foster our organizational culture by living our core values and leading the team to embrace a customer-first, performance led attitude
- Provide clear, direct feedback and coaching to clients and account team members for continuous improvement
- Collaborate with our vast partner network to progress clients strategic vision
Qualifications
- Proven track record of achieving business outcomes at a senior/executive level, either in an in-house or professional services environment
- 10+ years professional services experience, with demonstrated experience in retaining and growing a portfolio of clients preferred
- Proven ability to lead and influence teams to do their best work
- Strong business acumen and executive presence
- Proficiency and passion for marketing, sales strategy and commercial technologies
- Experience successfully working in fastpaced, entrepreneurial environments with minimal guidance
- Ability to take complex solutions and make them simple to explain and digest
- Phenomenal communication skills both written, verbal and non-verbal
- Willingness and ability to travel: up to 30%
This job description is for all principal levels, including associate principals, principals and senior principals. The job description and responsibilities for these roles are relatively the same, but as principals progress into more senior roles within the team, they create more strategic, high-priority accounts in their portfolio and are put on high-potential accounts during the new business sales process.
Our Commitment to DEIB
We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunity to the next generation of digital marketers while championing diversity and equality in the workplace.
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health & well-being of our employees. We do not discriminate against any employee or applicant because of age, color, disability, ethnicity, family or marital status, pregnancy or related condition, gender identity or expression, language(s) spoken, national origin, abilities, political affiliation, religion, sexual orientation, socio-economic status, veteran status, or any other basis protected by law.
We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are a US Citizen or US Permanent Resident.
No relocation assistance can be offered at this time.
This role is open to remote only.
All Inquiries are held in strict confidence.
New York City & Colorado Residents Only: The salary range for New York City and Colorado residents is $135,000.00 to $175,000.00. Salary is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
