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Open nowPosted today

Customer Service Specialist (5 days, Banking, Customer Support, Digital Service)

A-IT SOFTWARE SERVICES PTE LTD

Pay
SGD 2,700 – SGD 4,000 a month
Where
Singapore
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Your applicationOpen nowCustomer Service Specialist (5 days, Banking, Customer Support, Digital Service)A-IT SOFTWARE SERVICES PTE LTD · Singapore

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

Job Highlights

  • Working Location: Changi Business Park Crescent
  • 5-day work week
  • Rotating shifts, including weekends and public holidays
  • Operating Hours: 8:30 AM – 8:30 PM
  • Opportunity to gain exposure to banking operations and digital banking services

Job Description

Our client, a leading banking organisation, is looking for a Customer Service Specialist to handle customer enquiries and provide quality support on banking products, services and transactions.

The successful candidate will be responsible for assisting customers through various communication channels, resolving their enquiries and promoting the use of digital banking services.

Key Responsibilities

  • Handle customers' general and transaction-related enquiries through various communication channels.
  • Provide prompt, professional and friendly assistance to customers.
  • Understand customers' needs, acknowledge their requests and provide appropriate solutions.
  • Follow up and resolve customer enquiries while ensuring a positive customer experience.
  • Reach out to customers and encourage them to adopt and use digital banking services.
  • Work closely with internal departments and relevant stakeholders to resolve customer issues.
  • Handle multiple tasks simultaneously while navigating different system applications during customer interactions.
  • Meet assigned Key Performance Indicators (KPIs) while maintaining service quality and accuracy.
  • Ensure all customer interactions comply with the bank's service standards, procedures and risk requirements.
  • Maintain professional conduct when communicating with customers and colleagues.

Working Hours & Schedule

  • Working Days: 5 days per week
  • Operating Hours: 8:30 AM – 8:30 PM
  • Shift Arrangement: Rotating shifts
  • Work Schedule: Monday to Sunday, including weekends and Public Holidays.

Employees will be assigned rotating shifts within the stated operating hours.

📩 To Apply: Click the “APPLY NOW” button to submit your application. We regret to inform that only shortlisted candidates will be notified.

A-IT Software Services Pte Ltd (EA License No: 24C2345) | Gina Lee (R26161938)

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].

Posting text belongs to the employer. Removal requests: contact us.

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