The posting
Regional Sales Manager WHAT YOU’LL DO: This role is responsible for aligning agency sales operations, objectives, and goals to the overall strategic company objectives. This role also provides leadership to the regional sales and field agents. WHO WE ARE: At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. WHY YOU’LL LOVE WORKING AT AAA WASHINGTON: You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region! ESSENTIAL DUTIES/RESPONSIBILITIES:
Manage the daily operations of the insurance sales staff for the assigned region, providing supervision, leadership, guidance, and direction. Establish agent objectives and review activity to ensure production, lead generation activity, retention and account management objectives are being met. Responsible for implementing sales strategies and tactics aimed at increasing productivity, quality and profitability while enhancing morale and fostering accountability. Collaborate with insurance leadership to monitor and evaluate performance of various campaigns and design and implement programs to increase performance. Partner with Service and Retention leadership to ensure that insured members are updated on AAA’s service model and processes. Develop and maintain positive partnerships with company sales, marketing, claims and underwriting resources. Oversee and enforce company, club and agency policies. Contribute to creation and management of regional budget. Achieve and maintain an acceptable expense/revenue ratio, profit margin and growth rate. Provide support and assistance to the team leadership and work on other duties as assigned. Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Provide direct management to the insurance sales agents in assigned region. Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers. Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems and implementing change.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree (BA) in sales, business, or related field or equivalent experience 4+ years’ experience in insurance industry 3+ years’ experience in leadership or management role
PREFERRED QUALIFICATIONS:
Experience in insurance technologies preferred. Experience with Salesforce.
CERTIFICATES, LICENSES, REGISTRATIONS:
Active Washington State Property & Casualty and Life & Disability Insurance license Industry designations or certifications preferred
KNOWLEDGE, SKILLS, ABILITIES:
Comprehensive knowledge of personal lines, commercial lines, and life insurance including fundamental insurance principles, underwriting and risk selection, and policy provisions. Knowledge of MS Office and navigating the internet. Competent in agency and carrier applications and systems. Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills. Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure. Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments. Ability to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes. Ability to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable. Skilled in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of others. Capable of mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision. Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility with the members.
SALARY:
Hiring Range: $120,666 - $144,840 Discretionary bonus based on company performance
BENEFITS WE OFFER:
Health insurance (medical, vision, dental and prescription drug) Up to 22 days of Paid Time Off (PTO) in the first year Eleven paid holidays in addition to PTO 401(k) with Employer Match Life, Short-Term Disability and Long-Term Disability insurance Flexible Spending Accounts 4 Hours of Volunteer Time Off per year On-Demand Pay / Earned Wage Access Free Premier RV AAA Washington Membership Travel, Insurance, and Membership Discounts and Perks Paid, on-going training throughout your career THRIVE wellness program Tax-advantaged commuter benefit Free parking Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Hybrid work from home and office required The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
OTHER:
Equipment used: Computer, phone, various virtual technologies Travel: Consistent Travel (>50%) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
