Unit Secretary

The posting

Department:

36125 Atrium Health Floyd Medical Center - Emergency Department: Trion

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

9a-9p Various days

Pay Range:

$18.85 - $28.30

Major Responsibilities:

Assures timely and accurate order entry and verification

•  Accurately enters orders into computer and records current time on order sheet.
•  Reviews all charts for stat/now orders and immediately notifies nurse of orders.
•  Follows correct procedure in relaying orders to Pharmacy and other departments
•  Clarifies all unfamiliar orders with nurse, physician or physician extender
•  Follows through on order verification, flagging charts and 24 hour verification.
•  Effectively manages different levels of downtime/recovery.
•  Schedules and successfully completes all PRISM update training courses.

Maintains medical record and assures HIPAA regulations met

•  Maintains user class confidentiality.
•  Prints and collates appropriate documents.
•  Assures only authorized individuals attain access to patient charts/ PHI (Patient Health Information) and maintains confidentiality.
•  Assures documents filed correctly and in a timely manner.
•  Splits charts when required and maintains split charts according to policy.
•  Assures sufficient blank forms and materials are in chart.
•  Keeps charts neat, clean, in good repair and labeled appropriately.
• 
•  Assures appropriate chart copies made for patient transfer.
•  Assures sufficient chart packets assembled.
•  Breaks down discharge charts per policy in preparation for pickup by HIM
•  Assures all pages/forms are labeled with correct patient identification.

Serves as central communication and reception hub for the unit

•  Relays patient and family requests promptly and correctly.
•  Relays alarm information promptly and correctly.
•  Initiates and coordinates phone calls to ancillary departments, employees, and other members of the healthcare team as requested/required, keeping up with phone and beeper assignments.
•  Recognizes and assists physicians and other disciplines in locating charts, staff, lab and radiology reports
•  Serves as main receptionist for patients, families, visitors, and others on the unit.

Maintains order and cleanliness of the central station and operations of designated equipment.

• Maintains neat and clean work area to include central station
•  Maintains and trouble shoots office and communication equipment (i.e. fax, printer, scanner, etc.)
•  Changes/ removes printer paper, toner, etc.
•  Completes work orders for Facility Management and Clinical Engineering and follows up on status
• checklist.

Assures timely throughput patient processes

•  Maintains unit log book accurately and timely.
•  Admits, transfers and discharges patients according to procedure, including entry into various Clinical Information and communication Systems
•  Assures timely communication with Charge Nurse/ patient’s nurse and other departments to assure optimal patient throughput
•  Prepares patient armbands and information as requested
•  Ensures bed tracking process is utilized for initiating changes in bed status
•  Manages discharge/ transfer charts in a timely manner, assuring no delays in process.

Facilitates obtaining supplies and materials for patient care, assuring appropriate charges

•  Ensures all supplies are counted, ordered and charges are captured as appropriate for unit
•  Assists with stocking of supplies as appropriate.
•  Orders forms and supplies for unit to assure appropriate stock.
•  Facilitates obtaining equipment, supplies, or blood as appropriate.
•  Enters charges and other information into various systems as appropriate. and designated (includes, but not limited to procedures, care, supply, patient attribute, patient type, etc.)

Demonstrates Commitment to Coworkers and professional growth

•  Facilitates correct placement of all communications received from printer—notifies patient’s nurse of any orders entered by physician
•  Attends 50% of staff and quarterly MR meetings, reading and initialing minutes of all missed meetings.
•  Attends relevant in-service education
•  Performs other duties as assigned
•  Demonstrates Commitment to Co-workers for Health Care
•  Complies with unit-specific articulated job expectations

Licensure, Registration, and/or Certification Required:

None

Education Required:

High school diploma or GED equivalency certification required

Experience Required:

One year experience with computer programs and public contact required. Must have demonstrated ability to prioritize and organize work in stressful environments and deal with customers in a positive manner.

Knowledge, Skills & Abilities Required:

Six to eight weeks structured training required. An additional two to three weeks of shift orientation required to become independently functional. Demonstrates ability to operate and problem solve with equipment. Must be able to perform duties with a high degree of accuracy. Must have good communication skill. Must be able to utilize tact and diplomacy when dealing with patients, patient’s families, visitors, physicians and other members of the staff. Must display courtesy and friendliness at all times. Must be able to work irregular schedules, holidays and weekends due to staffing and census fluctuation. Discretion required in handling confidential information. Must be able to recognize the pivotal nature of the position and the potential impact on the hospital growth, service excellence and financial performance.

Physical Requirements and Working Conditions:

Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.