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Open nowPosted 2 days agoWe saw it 35 min after it went up

Engineer, Enterprise Service Desk

ABACUS69 open roles

Where
Remote in US
Work mode
Remote
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Your applicationOpen nowEngineer, Enterprise Service DeskABACUS · Remote in US

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. ABACUS postings stay open a median of 30 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

ABACUS median: 30 days open

The posting

Job Summary:

The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.

This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.

Responsibilities (including, but not limited to):

  • Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner
  • Take ownership of escalated issues through to full resolution
  • Manage and support a multi-tenant hosted platform within a team-based environment
  • Manage VMware virtualized environments
  • Support physical data center infrastructure and associated resources
  • Work closely with clients and third parties to resolve escalated issues
  • Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months
  • Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships
  • Provide regular status updates on outstanding tickets and active project work in ServiceNow
  • 9:00 AM and 6:00 PM EST, including Monday through Friday
  • Flexibility during periods of colleague PTO
  • Occasionally perform scheduled maintenance or project work during evenings and weekends

Technical Skills & Experience:

  • Advanced Windows domain administration and troubleshooting
  • Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
  • Storage Area Networks, including Nimble and Pure Storage
  • Public cloud platforms, including Azure and AWS
  • Multi-factor authentication solutions, including Microsoft Authenticator and DUO
  • Backup and recovery solutions, including Veeam, MSP360, and AWS
  • Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls
  • Citrix XenApp administration
  • Identity and access management, including Okta
  • Windows Server and Linux Server OS management
  • Virtualization platforms, including VMware and Proxmox
  • Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast
  • PowerShell scripting
  • Endpoint protection / anti-virus software, including SentinelOne
  • VoIP systems and platforms, including Cisco and Microsoft Teams

Qualifications and Education Requirements:

  • Bachelor’s degree or equivalent professional experience
  • Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration
  • VMware certification beneficial, including VCP or VCA
  • Networking certifications beneficial
  • Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role
  • MSP experience strongly preferred
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