Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 120 days ago

Technician, Site Services

ABACUS46 open roles

Where
Boston, Massachusetts, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnician, Site ServicesABACUS · Boston, Massachusetts, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ABACUS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ABACUS postings stay open a median of 50 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 120 days ago

ABACUS median: 50 days open

The posting

Job Overview

As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.

Responsibilities (including, but not limited to the following):

  • Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets
  • Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit
  • Support all workstations, printers and peripherals for clients
  • Communicate with clients and colleagues early and often
  • Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
  • Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
  • Troubleshoot client issues and document all steps up to resolution in ticketing system
  • Self-manage distributed workload and actively address on-going tickets
  • Establish a Primary and/or Secondary onsite relationship with your assigned clients
  • Home visits to set-up or troubleshoot client equipment when necessary
  • Provide analysis and input in a team environment
  • Must be able to multi-task client issues when applicable
  • Document technical issues and take ownership of escalating issues to the appropriate resource Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.
  • Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
  • Must be flexible regarding duties and hours of work
  • Ability to lift over 50lbs. of equipment

Skills:

  • Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
  • Strong technical skills in the following areas:
  • Duo Security and other two factor authentication applications
  • Microsoft Exchange Administration
  • Familiarity with Azure Active Directory
  • Familiarity with Office 365 admin portal
  • Citrix XenApp
  • Publish/Manage Citrix applications
  • Removing hung sessions
  • Familiarity with Citrix director and Citrix studio a plus
  • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
  • Mobile device management technologies (Intune and Xen Mobile)
  • Understanding of networking concepts
  • VMware vSphere
  • Virtual server administration:
  • Disk remediation
  • Increasing resources, RAM CPU
  • Managing and viewing GPO’s
  • Troubleshooting server performance
  • Configuring and managing server roles
  • Install, configure & manage print queues
  • Troubleshoot DNS, DHCP and TCP/IP issues
  • Self-motivated, detail-oriented and organized
  • Excellent communication (oral and written), collaboration, organizational, and presentation skills
  • Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
  • Ability to troubleshoot ActiveSync, BES and other mobile device technologies
  • Ability to work independently and efficiently to meet deadlines
  • Ability to assess and prioritize work in a fast-paced environment
  • Ability to manage resources both laterally & vertically

Qualifications:

  • HS diploma required
  • Bachelor's degree a plus
  • Technical certifications and training a plus
  • 5 years minimum experience in a relevant field
  • GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
  • Proactive/flexible nature - if you see something that can be improved, suggest it
  • Must have a valid driver license and working vehicle

The Benefits of Working for Abacus:

  • Competitive compensation
  • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
  • Exposure to diverse array of technologies
  • Part of a team of experienced technicians that aim to deliver exceptional service
  • Opportunities to further technical education through certification programs
  • Positive, friendly, supportive office environment
  • Workplace perks such as healthy snacks, wellness programs, and fun events

Salary:

85k-95K

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ABACUS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ABACUS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ABACUS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.