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Open nowPosted 22 days ago

Customer Support Specialist

ABC Fitness28 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Support SpecialistABC Fitness · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ABC Fitness's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ABC Fitness postings stay open a median of 26 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 22 days ago

ABC Fitness median: 26 days open

The posting

-

Join ABC Fitness, the leading technology provider for the fitness industry!

As a Customer Support Specialist you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution.

The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.

What You'll Do

Provide excellent, easy-to-understand support through our various support channels.

Identify potential technical issues and report them to our Product team.

Communicate issue resolutions clearly and effectively to clients.

Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.

Build positive working relationships with our diverse customer base.

Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.

Demonstrate product capabilities and functionality.

Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.

Maintain and update customer details in our CRM.

What You'll Need

A minimum of 1 year of experience in a fast-paced, customer-facing role.

Bilingual proficiency in English and Japanese.

Excellent customer relationship management skills.

Strong empathy and the ability to genuinely understand customer challenges and pain points.

A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.

AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ABC Fitness's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ABC Fitness's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ABC Fitness's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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