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Open nowPosted yesterday

National Director of Operations

ABM US2,239 open roles

Where
Phoenix, AZ, United States
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Your applicationOpen nowNational Director of OperationsABM US · Phoenix, AZ, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ABM US's own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. ABM US postings stay open a median of 16 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted yesterday

ABM US median: 16 days open

The posting

Job Description

The National Director of Operations is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations. This position balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.

The role drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

Strategic Leadership & Execution

  • Define and execute a national operations strategy aligned with organizational goals and client expectations.
  • Provide executive oversight for all fulfillment center operations, ensuring consistent performance, scalability, and service excellence.
  • Translate business objectives into actionable operational plans and measurable outcomes across multiple regions.

Operational Excellence & Performance

  • Establish and enforce standardized operating procedures, KPIs, and performance benchmarks across all sites.
  • Drive operational efficiency through continuous improvement initiatives, Lean methodologies, and process optimization.
  • Monitor and analyze performance metrics related to safety, quality, delivery, cost, and customer satisfaction, ensuring targets are met or exceeded.
  • Lead large-scale operational initiatives, including new site launches, system implementations, and transformation projects.

Leadership & Talent Development

  • Lead, mentor, and develop a national team of senior operations leaders, including Senior Operations Managers and Regional Leaders.
  • Build leadership capability through coaching, succession planning, and structured development programs.
  • Foster a culture of accountability, engagement, continuous learning, and operational excellence.

Client & Stakeholder Management

  • Act as the primary executive point of contact for key national clients, ensuring strong partnerships and high levels of satisfaction.
  • Lead the resolution of complex client escalations with urgency and strategic focus.
  • Collaborate cross-functionally with finance, HR, sales, and other internal teams to align operations with broader business objectives.

Financial & Business Management

  • Oversee operational budgets, cost management strategies, and financial performance across the network.
  • Drive profitability through cost reduction initiatives, pricing strategies, and improved operational efficiencies.
  • Ensure accurate forecasting, reporting, and accountability for financial and operational results.

Compliance, Safety & Risk Management

  • Ensure compliance with all regulatory, safety, and security standards across all locations.
  • Champion a “safety-first” culture and ensure adherence to training and compliance requirements.
  • Conduct audits and risk assessments to maintain operational integrity and minimize exposure.

Innovation & Continuous Improvement

  • Identify and implement emerging technologies and industry best practices to enhance operational performance.
  • Lead enterprise-wide continuous improvement initiatives to eliminate waste and drive value creation.
  • Promote a culture of innovation, problem-solving, and data-driven decision-making.

Qualifications

Minimum Qualifications

  • 7+ years of progressive leadership experience in operations, logistics, supply chain, or fulfillment environments.
  • Proven experience managing multi-site or national operations with full P&L responsibility.
  • Demonstrated success in leading large, geographically dispersed teams and delivering measurable business results.
  • Strong background in strategic planning, operational execution, and organizational transformation.
  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field required; MBA or advanced degree preferred (or equivalent experience).

Core Competencies

  • Executive leadership and organizational influence
  • Strategic thinking with strong execution discipline
  • Advanced financial and business acumen
  • Data-driven decision-making and analytical expertise
  • Operational excellence and continuous improvement mindset (Lean, Six Sigma, etc.)
  • Exceptional communication, negotiation, and stakeholder management skills
  • Change leadership and transformation capability
  • Talent development and team building
  • High level of professionalism, integrity, and accountability
  • Ability to thrive in a fast-paced, complex, and evolving environment

Work Environment

This role operates in a dynamic, multi-site environment with a mix of corporate, field, and client locations. Regular travel may be required to support national operations, leadership alignment, and client engagement.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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