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Open nowPosted 35 hours ago

Technical Account Manager (all genders)

ABOUT YOU SE & Co. KG178 open roles

Where
New York, NY, United States, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Account Manager (all genders)ABOUT YOU SE & Co. KG · New York, NY, United States, Remote

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. ABOUT YOU SE & Co. KG postings stay open a median of 24 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 35 hours ago

ABOUT YOU SE & Co. KG median: 24 days open

The posting

Company Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

  • Own and manage 5-10 enterprise customer relationships from a technical perspective
  • Act as trusted advisor for platform usage, integration best practices, and architecture decisions
  • Translate complex customer requirements into actionable feature requests and influence the product roadmap
  • Map business needs to product features and drive proactive adoption
  • Coordinate technical escalations with solution engineering, support, and product teams
  • Lead technical QBRs, integration reviews, and roadmap alignment workshops
  • Monitor platform health, usage, and KPIs, recommending improvements

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
  • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
  • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
  • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
  • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
  • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Have

  • Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

(Please note that benefits may vary depending on the location)

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

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