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Open nowPosted 41 hours ago

Care Navigator

AbsoluteCare70 open roles

Where
Chicago
Work mode
On site
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Your applicationOpen nowCare NavigatorAbsoluteCare · Chicago

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AbsoluteCare's own form.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. AbsoluteCare postings stay open a median of 5 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 41 hours ago

AbsoluteCare median: 5 days open

The posting

  • Pay Range - $25.00-$27.00/hr (Full-Time)

Job Summary

The role of Care Navigator is essential in supporting our goal to reduce unnecessary hospital readmissions by visiting & engaging admitted members in person, addressing post discharge needs, and ensure seamless transitions of care discharge follow up. The Care Navigator is assigned to acute and post-acute facilities in the community and works team to build trust with patients and connect them to AbsoluteCare’s services and interventions.

Duties and Responsibilities

  • Engage in person with admitted members in hospitals and healthcare facilities to engage & build lasting rapport and trust.
  • Conduct CN screenings and identify gaps in care, post discharge risks, escalate to TCM or supervisor for clinical support.
  • Actively participate in Huddles to provide member updates and handoffs to center or POD teams when appropriate
  • Ask member or their designated support person reason they went to the hospital
  • Facilitate access to member clinical information needs required by TCM or supervisor
  • Complete delegated tasks and coordinate resources to address identified needs.
  • Schedule and coordinate post discharge follow-up appointments with AbsoluteCare primary care physician, community-based nurse practitioner/PA based on risk level guidance
  • Provide post discharge support through day 7 and escalate to TCM or Supervisor any emerging clinical needs
  • Ensure member has post discharge ordered medications, DME/Oxygen/Hoe Health as ordered.
  • Serve as a positive liaison between the members, healthcare providers/facilities, and AbsoluteCare care team and services.
  • Document all interactions and tasks accurately and timely in AbsoluteCare care management system.
  • Collaborate with AbsoluteCare’s interdisciplinary teams to support holistic, integrated, safe transitions of care to home or next level of care
  • Maintain mobility and flexibility to work independently across multiple healthcare sites.
  • Meet established Key Performance Indicators.
  • The Care Navigator’s facility assignment may change and/or duties may be modified based on business needs.

Minimum Qualifications

  • A minimum of 80% of this role’s time is spent onsite in hospitals, skilled nursing facilities and/or residential treatment facilities to engage members and build relationships with facility discharge planners and case management staff.
  • High School diploma or equivalent
  • CNA, Certified MA- preferred, or CHW with prior hospital experience required
  • CPR/BLS certification required.
  • 3+ years of experience in serving the needs of complex populations, in a patient facing healthcare environment. Preference given to qualified candidates with hospital experience and/or care coordination roles.
  • Experience working in patient-facing roles in a SNF, hospital or physician office is required.
  • Ability to complete screenings and delegated tasks as well as escalate findings to the clinical team where appropriate.
  • Excellent communication skills and ability to quickly build rapport with members
  • Experience with complex government-sponsored populations preferred, e.g., Medicaid, Medicare beneficiaries.
  • Ability to take a creative and innovative approach to problem-solving to aid patients in overcoming barriers to care transitions.
  • Excellent computer skills including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and electronic medical record documentation required.
  • Excellent written and oral communication skills to interact with members, families, community stakeholders, and interdisciplinary team required.
  • Ability to work independently.
  • Active unencumbered driver’s license, with automobile insurance, reliable transportation, and ability to work in office and in the community.
  • Second language ability is desirable relevant to local population, geography, resources.

Working conditions

This job operates in the community, hospitals, healthcare facilities and within a professional office environment. This role requires reliable transportation to commute back and forth between inpatient facilities and office; and routinely uses general office equipment.

Physical requirements

  • Ability to communicate clearly and exchange accurate information consistently.
  • Ability to remain stationary for long periods of time.
  • Repetitious movements.
  • Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
  • Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

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  1. A CV for this posting

    Written against AbsoluteCare's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AbsoluteCare's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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