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Open nowFirst seen 8 hours ago

Director, Retention

ACBJ20 open roles

Where
Charlotte, NC, USA
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Your applicationOpen nowDirector, RetentionACBJ · Charlotte, NC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ACBJ's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. ACBJ postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 8 hours ago

ACBJ median: 6 days open

The posting

  • Build a retention roadmap tied to membership revenue goals.
  • Identify churn drivers by cohort, tenure, product use, market, price, acquisition source, and engagement.
  • Prioritize interventions by customer impact, revenue value, effort, and speed to learning.
  • Identify risk signals early and intervene before members decide to cancel.
  • Build differentiated journeys for new, engaged, inactive, high-value, high-risk, expiring, canceled, and former members.
  • Partner with Data and Technology on churn models, trigger logic, and measurement.
  • Turn cancellation reasons and feedback into product, content, service, and marketing changes.
  • Design and optimize onboarding, engagement, pre-renewal, renewal, save, payment recovery, win-back, and upgrade journeys.
  • Coordinate timing and messaging across email, onsite, app, and customer service.
  • Maintain a transparent test backlog. Define the hypothesis, audience, control, success metric, economics, and decision rule for every test.
  • Scale proven wins, revise inconclusive work, stop ineffective programs, and publish lessons.
  • Own Chargebee retention tools, cancellation flows, onsite save offers, renewal experiences, and payment recovery.
  • Improve data quality, event tracking, and trigger reliability. Evaluate emerging tools.
  • Report on renewal, churn, retained revenue, and retention ROI. Distinguish correlation from causation. Surface negative trends and failed tests early.
  • Work with Growth & Membership Strategy, Development, Onsite Marketing, CRM, Audience Operations, Customer Service, Data and local markets.
  • Translate retention insights into improvements in product, content, service, billing, and member benefits.
  • 8+ years in retention, lifecycle, subscription, CRM, or membership strategy.
  • Proven ability to diagnose churn and turn insight into measurable interventions.
  • Strong analytical skills: cohort analysis, A/B testing, incremental impact, and business cases.
  • Experience with Chargebee, HubSpot, Salesforce or comparable platforms.
  • Ability to challenge legacy practices and lead change across teams without direct authority.
  • Strong communication and a commitment to transparent reporting, even when results disappoint.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ACBJ's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ACBJ's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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